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Nuisance Calls from BT!!

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Comments

  • Paul_Varjak
    Paul_Varjak Posts: 4,627 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    My aunt is still receiving these test calls, despite claims by BT that the test calls have stopped!
  • Paul_Varjak
    Paul_Varjak Posts: 4,627 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    BT clearly have no idea how to stop overnight test calls; I am beginning to think the only way to stop these nuisance calls is to commence legal proceedings.
  • mrcow
    mrcow Posts: 15,170 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    I'm not very technical, but can you not request that they put in a new line and port her existing number to it. If they can't get the fault removed from the old line, then I can't see any way round it.
    "One day I realised that when you are lying in your grave, it's no good saying, "I was too shy, too frightened."
    Because by then you've blown your chances. That's it."
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Paul Varjak

    Send me an email using the contact details in my profile. Either myself or a member of my team can investigate what is happening with this for you.

    Thanks

    Stuart
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • poppasmurf_bewdley
    poppasmurf_bewdley Posts: 5,942 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Paul_Varjak wrote: »
    BT clearly have no idea how to stop overnight test calls; I am beginning to think the only way to stop these nuisance calls is to commence legal proceedings.

    Time to change the telephone number?
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
  • Paul_Varjak
    Paul_Varjak Posts: 4,627 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    BT_company_representative wrote: »
    Hi Paul Varjak

    Send me an email using the contact details in my profile. Either myself or a member of my team can investigate what is happening with this for you.

    Thanks

    Stuart


    I did his on 27/11 when PADDY (also a BT Customer Service Representative, posting on this forum) asked me to respond. He later phoned me to clarify a few things. I have not heard from him since.

    It was PADDY who told me that BT only do nightly tests on phone lines which also have broadband. My aunt's phone has no broadband! Strangely, the open CSS fault (from 05/11/2006) was listed on bt.com/faults as a broadband fault!

    When my aunt started receiving these test calls on the 5th anniversary of this fault, this seemed quite a coincidence! Coupled with the fact that the fault from 05/11/2006 was showing as a broadband fault and nightly tests are only done on lines with broadband - I am sure you can follow my reasoning!

    The matter is now being dealt with by BT Complaints Department and I will escalate the problem with them, in accordance with BT's complaints procedure. I don't wish to divert from the BT complaints procedure as that could jeopardize any complaint I wish to make to the Ombudsman Services or any civil litigation being considered.
  • Paul_Varjak
    Paul_Varjak Posts: 4,627 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    poppasmurf_bewdley wrote: »
    Time to change the telephone number?

    That would be something else for BT to make a mess off and with no guarantee that it would cure the problem. It would also be a great upheaval for someone aged 87!
  • Paul_Varjak
    Paul_Varjak Posts: 4,627 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    mrcow wrote: »
    I'm not very technical, but can you not request that they put in a new line and port her existing number to it. If they can't get the fault removed from the old line, then I can't see any way round it.

    I guess that is a possibility.
  • Paul_Varjak
    Paul_Varjak Posts: 4,627 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    dfh2012 wrote: »
    Why should you change your number all because of BT's incompetence !

    Exactly! My aunt has had the same number for at least sixty years - except for BT/Post Office, lengthening the number on two occasions!
  • Paul_Varjak
    Paul_Varjak Posts: 4,627 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    My aunt received another nuisance test call last night!
This discussion has been closed.
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