Royal mail redirections problem

custardy

ThumbRemote wrote: »

No, the incompetents at Royal Mail have done that.

thanks for that useful input
have an exta mince pie tomorrow

Mishomeister

Does anyone thinks it's worth contacting Halifax/MasterCard and dispute the transaction hence Royal Mail are saying there is no order on the system but the money has been taken.

custardy

Mishomeister wrote: »

Does anyone thinks it's worth contacting Halifax/MasterCard and dispute the transaction hence Royal Mail are saying there is no order on the system but the money has been taken.

you asked for advice on how to sort the immediate problem
you seem to have ignored this
so feel free to go on whatever tangent you like

mazza111

Custardly's advice is spot on as usual. When you place an order for a redirection of mail, whether it be at the post office or online. The delivery office don't get notification until a day or two before it's due to start. Therefore if you go down to the office and explain the situation to the delivery office manager and if you can catch your regular postman too and explain the situation there's a good chance you can get it stopped. That's the main thing at the moment.

As for getting the refund. Keep on at customer services. They are updating all their systems at the moment. And it's not going as smoothly as they would have liked. Typical RM updating their systems at their busiest time of the year eh?

vicmorrow

mazza111 wrote: »

Custardly's advice is spot on as usual. When you place an order for a redirection of mail, whether it be at the post office or online. The delivery office don't get notification until a day or two before it's due to start. Therefore if you go down to the office and explain the situation to the delivery office manager and if you can catch your regular postman too and explain the situation there's a good chance you can get it stopped. That's the main thing at the moment.

As for getting the refund. Keep on at customer services. They are updating all their systems at the moment. And it's not going as smoothly as they would have liked. Typical RM updating their systems at their busiest time of the year eh?

Excuse me!...is post #2 from my goodself invisible! lol. Anyway to one and all and yours have a great time...and no arguing!

mazza111

I do apologise Vic. Yes do what Vic said!!! Leave it til a couple of days before the redirection is due to start tho