Next Sale!!

Rainy-Days

I received a text message for buying online in the so called Next VIP sale. I registered immediately online for a sale booking slot on 23rd December at 19.00 hours (7pm to 11pm).

So far so good you would think - but no!

This morning while having a cup of coffee I went back into the VIP area to check another item I had my eye on and you could buy all the items without having to have that pre-booked slot. All the items bar two that I had spent time writing down had gone! Out of the 17 items I had flagged I managed a handful. What exactly is the point of having a pre-booked slot if Next are going to flout it and allow you to buy the items at no fixed point? If I had known that I would have logged in and bought the items straight away. I would also add that when I booked the slot you could not buy anything at that point, just browse only.

I feel that Next have been very disingenous about this towards loyal customers. I also feel aggrieved that they have allowed this to happen in the first place. I suspect that this is a regular feature, but that many are not aware of it! There is also to factor in a loss of trust between Next and the consumer i.e me!

Has this happened to anyone else? Are any of you aware of this and is this a regular feature?

sunflower76

There are several slots available - the earliest being 7am today. Thos who are given the earliest warning / invitations to the sale will obviously pick the soonest they can and if they buy everything that's available then it's tough by the time the laer slots are due.

I had an early slot and there wasn;t much I wanted but a few bits I did put into my basket had gone by the time I checked out.

Next sale is a nightmare, last time there was lots I wanted, all went in the basket and then the site crashed and everything was lost. They lost around 2k of order from me as I was so angry that I had to walk away from the screen. Not so much at Next, but at the fact I'd wasted around 2 hours putting the stuff in the blinking basket!

squeaky

Hiya,

This isn't really an Old Style issue, it's more to do with Shopping, or Vents & Warnings, or Consumer Rights (although there's no query in the post)...

So, tell me - which board would you like it moved to?

Waxy_Bean

The earliest slot was 6pm yesterday - I suspect that many things sold out in that and the other evening slot. Most things I wanted were in stock then.

Rainy-Days

Hi Squeaky it is over on the vents section, so I guess it could be merged with that so that the comments already on here are not lost if that is okay with you!

squeaky

Rainy-Days wrote: »

Hi Squeaky it is over on the vents section, so I guess it could be merged with that so that the comments already on here are not lost if that is okay with you!

OK

Moving now

Forum_Team wrote:

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere (please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL='forumteam@moneysavingexpert.com']forumteam@moneysavingexpert.com[/EMAIL]

dark^knight

Hi,

I booked a 7am slot, and even then about 10 minutes in, some of the items we were keen on had gone. Also, the site became very slow, almost unusable.

It's on a first come first served basis. The problem is that a lot of people will over-order, and then just return the items they don't want to keep. This depletes the available sale stock (and sizes) for those with later slots.

Have to say, there isn't a lot of choice online, we will still have to head out to the store on Boxing day to look for most of the items we need.