Short changed by a newsagents kiosk and they refused to rectify it

danni8844

I went to a small newsagents kiosk in a busy shopping mall and purchased something for 89p. I paid with a £10 note but only received £4.11 change. I argued with the shop keeper that I gave him ten pounds but he insisted that I only gave him a fiver. I refused to leave and wrote down his managers details and he told me to come back the following day so he can check the till and CCTV. When I returned he said the CCTV showed me giving him a fiver, but he refused to show me the footage! I know for certain I gave him ten pounds as just before going to the shop I withdrew £30 and got them all in ten pound notes and put twenty in my purse and kept a ten pound note in my hand as I knew I was going to the shop located a ten seconds walk away from the bank. I even showed him the twenty pounds in my purse! I know it's only five pounds and may seem a bit pathetic but its the principle and it is theft and it really angered me! I'm not sure what else I can do to prove I was short changed? If I reported it to the police would they listen to me??!

when I went back to the kiosk there was also another man arguing with the shopkeeper about being short changed so this makes me want to get my money back even more!!

Any suggestions??!

unholyangel

Have you contacted the manager? Have you contacted the owners of the shopping mall?

You never know......if the guy is short changing on a regular basis, chances are someone else would have complained too. The mall will likely have their own cctv (if it isnt theirs that the guy checked).

arcon5

You could put a subject access request in to request a copy of the CCTV footage which has you in it -- they can charge upto £10 to provide it though

Otherwise grab £5 worth of goods and leave:)

marywooyeah

arcon5 wrote: »

Otherwise grab £5 worth of goods and leave:)

Arcon 5! you usually give such good advice!

I'd second contacting the manager OP.

mo786uk

report it to the police

vax2002

I think i would have collard the other short change guy and gang up on him, saying thats it mate game over, 2 witnesses of theft, money back or we call the police and both make a statement,

arcon5

marywooyeah wrote: »

Arcon 5! you usually give such good advice!

I'd second contacting the manager OP.

sorry... slip of the fingers....

I meant grab the goods and run! not walk, that would just be silly!

(btw op, the latter suggestion is tongue-in-cheek, i'd not recommend this!)

esuhl

I have to say, if I was absolutely certain that I had been short-changed, I would have just grabbed £5 to £10 of goods and said I was taking them in lieu of change and walked off (running implies guilt, and I would have been happy to discuss the matter with anyone, if challenged).

For £5 it wouldn't be worth going back to the kiosk or trying to initiate legal action, but I simply would not have been prepared to allow someone to steal from me.

If asked I would advise the shopkeeper that I would check my wallet at the end of the day and he could come round to my house tomorrow where I would let him know whether I had been mistaken.

timbstoke

danni8844 wrote: »

I refused to leave and wrote down his managers details and he told me to come back the following day so he can check the till and CCTV.

We see this so often, and I have to say, it confuses me why people do it. My response would be "It's OK mate, I'll wait while you cash it up now. If you need your boss to do that for you, I'll wait until he arrives. Either way, I'm not leaving without the correct change."

When I've been feeling particularly aggrieved, it's not been unknown for me to stand directly in front of the till and say quite clearly "No, you haven't finished dealing with *this* customer yet. I'm sorry, but those behind me will just have to wait."

dzug1

No shop is actually obliged to give change - legally you pay the exact money or they are entitled to keep the rest.

Don't think any that actually did that in the normal run of events would survive long - but it does mean no good calling the police. They've committed no crime - whereas if you run off with goods you have.

JimmyTheWig

dzug1 wrote: »

No shop is actually obliged to give change - legally you pay the exact money or they are entitled to keep the rest.

Seriously? Is that true?