Has Vodafone done this to anyone else?

sephrenia

Although Heidi has my initial e-mail about this, I wanted to know if anyone else has been through this.

Last week, I received a call from a sales woman who offered me a Samsung c3300, 900 minutes, 3000 texts and 500mb mobile internet on a 12 month contract.

As part of this contract, I was told that I had to accept a credit matters membership pack and a 10% discount on the high street card that could be cancelled within 30 days of receiving it or pay £20 a month for the priviledge. I wasn't happy but agreed, only to be told that they would be passing my card details to these two other companies. Not a good start.

Being a member here, I checked this part of the forums and saw that Vodafone are rather famous for bad service, lying about contracts and being a general pain in the behind to deal with. With this in mind, I checked the Vodafone website and to my dismay, I couldn't find any contract that matched what I'd been told on the phone.

That prompted my first e-mail to Heidi (because I really wasn't willing to spend a fortune chasing something I didn't even know if I'd even been accepted for only to be fobbed off).

Today, I'm still waiting on a response from Heidi and I've received a second sales call from Vodafone offering me the same deal again and when I told the woman I'd already agreed to the above contract and didn't need the call again, she asked if I knew anyone else who wanted one.

I've also received two e-mails supposedly from Vodafone telling me I've left something in the basket in their online shop when I haven't and when I click on the link, a virus warning pops up on my antivirus software.

Oh and the best part is, I registered the number they called me on with the TPS so I shouldn't even have received the original sales call in the first place! Not that I'm complaining, after all, I accepted the original sales call.

This morning, the credit matters pack arrived and I've cancelled the membership immediately but I'm still not happy about them having my card details. I'm assuming that since the credit matters thing arrived, this means the contract is alive and kicking although, I'm waiting for Heidi to confirm this.

Did anyone else have this when they first signed up with Vodafone?

I have to say, for a first impression of the company, I'm not impressed.

gjchester

sephrenia wrote: »

As part of this contract, I was told that I had to accept a credit matters membership pack and a 10% discount on the high street card that could be cancelled within 30 days of receiving it or pay £20 a month for the priviledge.

That alone rings bells, why would vodafone want to sell credit search packs, or high street discount cards?

Sounds like it's someone claiming to calling be on behalf on Vodafone but in reality are just another company selling Vodafone contracts.


TPS is a nice idea but all too often ignored..

JJ_Egan

I've also received two e-mails supposedly from Vodafone telling me I've left something in the basket in their online shop when I haven't and when I click on the link, a virus warning pops up on my antivirus software.

My first thoughts are hoax spoof fraud hijacked and its not Vodaphone .

jje

Rusty!

I very much doubt you spoke to Vodafone, just some third party selling contracts.

sephrenia

*sigh*

That's what I thought Rusty, but I was willing to listen as I was thinking of moving to contract instead of PAYG. As a matter of course, I've cancelled my debit card and ordered a replacement so that no money can be taken (other than that used for the credit check thing).

Thank you to everyone who has replied

I think that now I've received new sims from Giffgaff, I will just cancel these contracts because I'm really not in the mood to play round robin and from what I can see, Giffgaff is better anyway.

Thanks again.

sdduk

It sounds like a big con to me
i would advise people not to take up offers from people phoning out of the blue

your better of shopping around or asking what deals the phone company's can offer you

Or come on here and ask most people on here will give you an answer and what i mean by most is that some people just come on for a read nothing wrong with that and the rest will try and help this is a great site for most things.