Orange / Faulty Phone

sdduk

Have a look at the link

http://www.euroconsumatori.org/16856v18340d18670.html

gjchester

grumbler wrote: »

No, the warranty is with the manufacturer unless it is some special warranty provided by the retailer. The contract with the retailer is regulated by the SOGA that mentions only 6 months and 'reasonable time'. When dealing with a retailer, the manufacturer's warranty can be used only as an indirect indication of what is 'reasonable'.

My understanding was the warranty is THROUGH the retailer, who should follow the manufacters policy.

You hve no contract with the maker just the retailer so any warranty entitlement is always though the retailer with who the buyer has a contract.

gjchester

sdduk wrote: »

Have a look at the link

http://www.euroconsumatori.org/16856v18340d18670.html

The two year warranty has never been enacted in to UK law as far as I know so is not valid, it should have bene but never has.

You have 6 years to submit a claim for warranty service for a faulty item but thats not a 6 year warranty..

grumbler

gjchester wrote: »

You hve no contract with the maker just the retailer so any warranty entitlement is always though the retailer with who the buyer has a contract.

No, the warranty is with the manufacturer, although it is not very clear if it is legally enforceable: http://forums.moneysavingexpert.com/...d#post46288389 posts#881-884

I think that the same (or may be some independent) warranty covers retailers as they can send the handset back to the manufacturer or authorised repairer and have their expenses reimbursed. They'd refuse to sell handsets without warranty because they have obligations under the SOGA regardless.

thesteal

gjchester wrote: »

I buy a 12 month car tax or TV licence, that does not guarantee the car/tv will last 12 months.

The device is devorced from the contract legally so there is no recouse should a phone be lost or broken, otherwise everyone on a 24 month contract would suddenly find their phone breaks in month 23 and they want a new one.

That argurment is flawed. You buy your car tax from a government agency. The agency supplies your tax only, not the car.

In this case Orange have supplied both the SIM and the phone pursuant to a 2 year contract.