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Sold a river island purse for £6 delivered and buyer not happy

pinkladyof66
Posts: 1,829 Forumite
I sold my river island purse used only 5 times cost me £25 new to a buyer for £6 inc delivery !!!!
There was a photo in post and now buyer states she is not happy as she wanted to give it as a gift. :eek:
She has said she will give me neg feedback if i dont sort it !!! :mad:
How on earth can i offer any kind of refund having only charged £6 when the postage cost me £2.50 so in effect she got the purse for £3.50.
I would rather have kept the darn purse and given it to charity shop.
Please can someone help me and advise what would you do.
Thanks
There was a photo in post and now buyer states she is not happy as she wanted to give it as a gift. :eek:
She has said she will give me neg feedback if i dont sort it !!! :mad:
How on earth can i offer any kind of refund having only charged £6 when the postage cost me £2.50 so in effect she got the purse for £3.50.
I would rather have kept the darn purse and given it to charity shop.

Please can someone help me and advise what would you do.
Thanks
Make £200 by end of January... £20.42/£200
Grocery Challenge £200 pm Jan £0/£200
January no spend days - 1/31
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Comments
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pinkladyof66 wrote: »
There was a photo in post and now buyer states she is not happy as she wanted to give it as a gift. :eek:
She has said she will give me neg feedback if i dont sort it !!! :mad:
Please can someone help me and advise what would you do.
Thanks
Can you explain clearly (perhaps without emoticons) exactly what she says was wrong with the purse?0 -
If that is exactly what the email says, keep it to complain to ebay for feedback extortion.
Offer her, quite politely, very sorry shes not happy and you will obviously refund in full once the item has been returned to you in its sold condition.0 -
Can you explain clearly (perhaps without emoticons) exactly what she says was wrong with the purse?
she said there was fading to the corners but that is the design it is not meant to be glossy black but matt black
Make £200 by end of January... £20.42/£200
Grocery Challenge £200 pm Jan £0/£200
January no spend days - 1/310 -
If that is exactly what the email says, keep it to complain to ebay for feedback extortion.
Offer her, quite politely, very sorry shes not happy and you will obviously refund in full once the item has been returned to you in its sold condition.
It wasnt on ebay it was another well known site
Make £200 by end of January... £20.42/£200
Grocery Challenge £200 pm Jan £0/£200
January no spend days - 1/310 -
If she opens a SNAD, she'll be told to return for a refund.
Best to offer it yourself, when she returns it.0 -
pinkladyof66 wrote: »It wasnt on ebay it was another well known site
Unless you say what site it is nobody will be able to give you any accurate advice as they don't know what procedures etc the site has in place for this sort of thing.:j30/7/10:j
:j24/1/14 :j
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If the buyer raises a paypal claim it doesn't matter which site it was bought fromIt may sometimes seem like I can't spell, I can, I just can't type0
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The price is immaterial- if you didn't want to sell it for £6 then you should have listed it for more and taken a chance of it selling. Regardless of whether the item went for £6 or £60 buyers have the same rights, also if it went for £6 then that was all it was worth.
How did buyer pay?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
durham_girl wrote: »Unless you say what site it is nobody will be able to give you any accurate advice as they don't know what procedures etc the site has in place for this sort of thing.
It was hduk
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MyOnlyPost wrote: »If the buyer raises a paypal claim it doesn't matter which site it was bought from
it was paid for by paypal gift
Make £200 by end of January... £20.42/£200
Grocery Challenge £200 pm Jan £0/£200
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