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New engine or refund? Carcraft

Hi,

I bought a used Suzuki Grand Vitara 07 in July 12 from carcraft for £10,000. I've had numerous problems with the car since the sale which may or may not be linked to the car now needing a new engine.

It's taken them 4 weeks to actually diagnose that's it needed a new engine (courtesy car provided) they are offering to replace the engine with a reconditioned one at a cost of around £2,500 but this will take a further 3 weeks.

Would I be within my rights to ask for a refund rather than a repair on the car?
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Comments

  • July 2012?? Was it the flux capacitor that broke on the engine?
  • marlot
    marlot Posts: 4,952 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    There is reconditioned and 'reconditioned'.

    But even with a reconditioned engine your suzuki isn't worth £2.5k more. Do you have legal cover with your house or car insurance? The fact that the car had failed within six months of purchase means that you have a stronger case for a refund or free-of-charge repair - the law says that the fault is assumed to have been there when the car was sold, unless the dealer can prove otherwise.
  • C_Mababejive
    C_Mababejive Posts: 11,668 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Press for a refund....and dont bother with carcraft again..
    Feudal Britain needs land reform. 70% of the land is "owned" by 1 % of the population and at least 50% is unregistered (inherited by landed gentry). Thats why your slave box costs so much..
  • Oppps 2011, brain a little fried after today!

    They are offering to pay for the repair but after a string of problems i've lost faith in the vehicle and carcrafts aptitude to actually fix the car for once and for all, am I being unreasonable to expect a refund instead?

    As C_Mababejive suggested I really want to take my money and run!

    I have contacted tradings standards but i'm confused over the fact they are offering to repair the car, "refund or free-of-charge repair"?
  • You would need to know where the engine has been 'reconditioned'. As was said earlier there's reconditoning and there's reconditioning. At the very least, the company that does the reconditoning need to be a member of Federation of Engine Re-manufacturers.

    http://www.fer.co.uk/
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
  • s_b
    s_b Posts: 4,464 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    best you can hope for is to be offered another lemon
  • ROY47
    ROY47 Posts: 550 Forumite
    Part of the Furniture 500 Posts Combo Breaker Car Insurance Carver!
    push for full refund and if you get it run as fast as you can after cheque has cleared

    preferably have some sort of direct transfer to your account

    cheques can bounce !!!!!!!!!!!!!!!!!!!!
  • forgotmyname
    forgotmyname Posts: 32,755 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    My sister bought a car from there a few years back, Supposedly a fresh MOT and a 1000point safety check or whatever
    they advertised it as.

    Yet still came out with several obviously blown bulbs.

    2007 Grand Vitara for £10k? £3000 over the odds....

    Few in autotrader for under £7k





    Trust them to swap an engine, No way.
    Censorship Reigns Supreme in Troll City...

  • if they're offering a 'refund or free of charge repair' then take the refund as it seems expensive for the car.

    If you do go down the engine route make sure you get it in writing that they'll give you a full refund if the repair doesn't fix the issues
  • C_Mababejive
    C_Mababejive Posts: 11,668 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Do not accept a recon engine..you do not know the source or standard of its reconditioning..that is,unless they are willing to have the work done at a Suzuki main agent..?

    I say again,,,,,press for refund,take legal advice.

    Are you in a union..? if so,take legal advice from their free legal services..
    Feudal Britain needs land reform. 70% of the land is "owned" by 1 % of the population and at least 50% is unregistered (inherited by landed gentry). Thats why your slave box costs so much..
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