Red Spotted Hanky

elphaba

I booked a train ticket last Friday evening for my trip up to London on Saturday on red spotted hanky. In a rush to leave Saturday morning I stupidly forgot my railcard so had to begrudgingly buy a new ticket at the station. I logged back on to the website and had a look at their refund policy and it all seemed very straight forward, I've just called them to give them my card details to get the refund and there's a whooping £10 admin fee, which would leave me with a 55p refund.

Now I understand it's clearly my fault but £10 is a bit steep? And I couldn't see it clearly mentioned anywhere on the website, it must be hidden away in the tiny T&C's.

An expensive lesson learnt.

paddyrg

http://www.nationalrail.co.uk/times_fares/advance_conditions.html

Changing the time or date of travel

• Changes to time or date of travel must be arranged before departure of the first reserved train printed on the ticket, after which the ticket has no value and a new one must be purchased. You will need to present the ticket(s) and reservation(s) when you request a change.
• Changes to tickets cannot be made on-board the train. If you board a train without a ticket and reservation for that service, a new ticket must be purchased. Depending on the Train Company you are travelling with, you may be liable to a Penalty Fare if you board the train with an invalid ticket.
• The origin, destination and Train Company or route shown on the ticket(s) must remain the same.
• The difference between the price paid and cost of the next suitable fare for your journey is payable, plus a £10 administration fee per person, per single ticket for each change to a journey. If you change to a train on which a cheaper fare is available, the difference will not be refunded.

Not really RSH's fault

hardpressed

When I made a mistake on RSH, I put in Young Person's Rail Card instead of Senior, didn't notice it untill the ticket arrived, phoned them, they said if I bought the correct ticket then sent the wrong ticket back to them they'd give me a refund, which they did. They didn't have to, it was my fault.

Driver8

I have used them twice in the last month and to be honest i cannot fault them. The first time the tickets were sent by post at no extra cost and the second time they were collected at the station.

They do not charge credit card fees either, other retailers take note.

burnleymik

I must admint, for recieving a phone call and refunding an amount back to a card £10 'admin fee' does sound a little steep.

It would be nice if we, as consumers, could write our own T+C's and charge these company's "admin fees" and "penalty's" everytime they made a mistake. lol

Azari

burnleymik wrote: »

I must admint, for recieving a phone call and refunding an amount back to a card £10 'admin fee' does sound a little steep.

Yes.

RSH seem to be a good company - and the 3x face value for Tesco vouchers that was in force until the start of this month was a superb deal.

But £10 does seem to be taking the 'p' a bit.

Of course, it may be that they are passing on fees from the train companies.