Earlex LCS270 Pro Steam Wallpaper Stripper 230 Volt - £29.99 delivered @ Robert Dyas

Bargain04

pivotalgubbins wrote: »

Yes, I did too.

I've complained for two reasons:

(1) The item has been marked as shipped - according to the order confirmation, their acceptance of the order occurs when it is despatched - which has surely occurred?

I'm guessing it hasn't but that they use this as a tactic to stop customers cancelling orders when they change their mind.

(2) The cancellation email showed both mine and EVERY other person's email address who ordered this item. Pretty appalling for an established retail company to be disclosing sensitive contact information like that.

Normally, I would never complain in this situation but they have royally annoyed me so I have given it a go!

Thanks, I have done the same, just replied to the email that came, and got a reply to say CEO looking into it and expect a reply within 24hrs.

centurion^

Bargain04 wrote: »

Thanks, I have done the same, just replied to the email that came, and got a reply to say CEO looking into it and expect a reply within 24hrs.

you will get fobbed off by some junior in the office with a standard apology. write to the ceo direct!

Bargain04

centurion^ wrote: »

you will get fobbed off by some junior in the office with a standard apology. write to the ceo direct!

Do you have the address or email to where you wrote please?

centurion^

things just got very interesting indeed. i was going to tell you exactly who to write to when i did a bit of digging online and discovered that the CEO at the time most orders were taken, has quit. type 'stephen mcvey robert dyas' into google for more information and you will then find the name of the new CEO who to contact.

might also be worth while contacting someone at the lloyds banking group who part own robert dyas. the last thing they will need is adverse publicity regarding a breach of the data protection act. the person to contact at llloyds will be Antonio Horta-Osorio, who is the group chief executive.

pivotalgubbins

centurion^ wrote: »

things just got very interesting indeed. i was going to tell you exactly who to write to when i did a bit of digging online and discovered that the CEO at the time most orders were taken, has quit. type 'stephen mcvey robert dyas' into google for more information and you will then find the name of the new CEO who to contact.

might also be worth while contacting someone at the lloyds banking group who part own robert dyas. the last thing they will need is adverse publicity regarding a breach of the data protection act.

I don't mean any offence at all here - but I think you are going to far at this stage. They have also replied to my complaint to say that they are looking into it, the CEO is aware and I will have a response within 24 hours - I think it is fair to at least give them that time before taking things any further.

centurion^

pivotalgubbins wrote: »

I don't mean any offence at all here - but I think you are going to far at this stage. They have also replied to my complaint to say that they are looking into it, the CEO is aware and I will have a response within 24 hours - I think it is fair to at least give them that time before taking things any further.

no offence taken - but do you think a multi million pound company cares about what the customer thinks? you have to hit them where it hurts the most and then they will sit up and take notice. if lloyds banking group senses adverse publicity from robert dyas is going to affect their own credibility on the high street then they will jump ship just like robert dyas's previous ceo did. lloyds has enough on its plate at the moment.

i have since found this information -
Custodial Penalties for breaches of the Data Protection Act 2. The Data Protection Act 1998 (DPA) gives people the right to know what information is held about them and to correct information which is wrong. The DPA also protects the interests of individuals by obliging organisations to manage the personal information they hold in an appropriate way. Section 55 of the Act makes the knowing or reckless obtaining, disclosing or procuring the disclosure to another person of personal data a criminal offence. Section 77 of the Criminal Justice and Immigration Act 2008 gave the Secretary of State power to make an order (subject to affirmative resolution) to introduce custodial sentences of up to two years for section 55 offences. Section 77 of the 2008 Act has been commenced, but the order-making power has not been used. Section 78 of the Act (which has not been commenced) would introduce a public interest defence for section 55 offences.



heads may roll!!!

pivotalgubbins

centurion^ wrote: »

heads may roll!!!

The only head that will roll is likely to be the poor girl that made the mistake. I'm giving them a chance to rectify this before I do anything more.

The CEO did not leave due to few mis-priced Steamers, nor will Lloyds give a damn about this error (not should they). Custodial sentences will not be handed out for a few emails addresses going astray either.

stann0

I've sent a "concerned" email also.

Bargain04

pivotalgubbins wrote: »

The only head that will roll is likely to be the poor girl that made the mistake. I'm giving them a chance to rectify this before I do anything more.

The CEO did not leave due to few mis-priced Steamers, nor will Lloyds give a damn about this error (not should they). Custodial sentences will not be handed out for a few emails addresses going astray either.

I agree I do feel for the person that made the error lets see what they have to say.

centurion^

pivotalgubbins wrote: »

The only head that will roll is likely to be the poor girl that made the mistake. I'm giving them a chance to rectify this before I do anything more.

The CEO did not leave due to few mis-priced Steamers, nor will Lloyds give a damn about this error (not should they). Custodial sentences will not be handed out for a few emails addresses going astray either.

why is everyone worried about what happens to the person who sent out the cancellation emails? bet she was laughing at the time she was sending them out. anyhow, shes probably been sacked now. luckily for her, i think the powers that be with regard to the breach of the data protection act will be aiming much highter than some office junior. just found this on the robert dyas website, i think a compensation claim is a possibility for all -

3. Handling your personal data

If you are interested in placing an order with us on-line, but are concerned about how safe and reliable it will be, here is some information about how we manage and protect your data:
Cookies (small text files put on your PC) are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item
Our secure server software encrypts information to ensure your transactions with us are private and protected as they travel over the Internet. All credit card transactions are either handled by an approved third party or on a secure server using a minimum of SSL/128-bit encryption
When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such personal information is held on secure servers, and will be treated as fully confidential.

Where is the illusive Martin Lewis (too busy these days making tv appearances to worry about the common man. it says up top this is Money Saving Expert.com with the tagline: Cutting your costs, fighting your corner. Well where are you Martin??? and furthermore, what are you going to do about this?