what is the hilton price rate promise?

littlejaffa

i'm not really sure where this should go but..

I'm about to book a uk hilton hotel for 1 night, i've found a site that offers the same room at 1/2 the price of going to hilton direct.
I've found blurb about a rate promise on the hilton website, it tells me how to claim, but not what the promise actually is. (though there is a seperate promise that seems to exclude uk hotels)

I'm thinking of the days inn promotion that gave us all free rooms if we found a cheaper deal so it might be worth booking the dearer hilton direct for that - hoping someone knows/can tell me where to find the hilton rate promise (freebie!) details, or even an e-mail i can ask them directly (only finding phone number and would prefer it in writting).

xx

MrsTinks

Hi
You'll probably get a better response over on the travel board so I am moving you thread over there for you

Thanks

Tine

budgetflyer

you can find it under customer service link top of page hilton.co.uk

You can rest assured with our new best rates guarantee…


When you next make a room booking, we guarantee that you will always receive the best possible rates providing you book through our website, through Hilton Reservations Worldwide, or direct with our hotels. In fact, we are so confident with Our Best Rate. Guarantee, that in the unlikely event you do find a cheaper rate elsewhere within 24 hours of your booking, we will not only match the lower rate, we will also:
.....For hotels outside the USA, Canada, Mexico and Puerto Rico (other than the Caribe Hilton and Ponce Hilton), adjust your bill by US$50 (or local currency equivalent). See below for terms and conditions.
.....For our hotels inside USA, Canada, Mexico and Puerto Rico (other than the Caribe Hilton and Ponce Hilton), give you a US$50 American Express Gift Cheque. See below for terms and conditions.

and

Terms & Conditions for Hotels outside the USA, Canada, Mexico & Puerto Rico (except the Caribe Hilton & Ponce Hilton)


When you next make a room booking, we guarantee that you will always be offered the best possible rates providing you book through our website, through Hilton Reservations Worldwide or direct with our hotels. In fact, we are so confident with our best rate guarantee, that in the unlikely event you do find a cheaper rate elsewhere within 24 hours of your booking, we will, once we verify your claim, not only match the lower rate but we will also adjust your bill by an additional US$50 (or local currency equivalent), subject to the following terms and conditions:
You must have a confirmed retail reservation made:
On any of the Hilton Family websites (hilton.com, conradhotels.com, doubletree.com, embassysuites.com, hamptoninn.com, hiltongardeninn.com, homewoodsuites.com, hiltonhhonors.com, hiltonfamily.com, hiltonworldwide.com and hgvc.com, MyLeisureTrip.com, hilton.co.uk, hilton.co.jp, hilton.de, scandic-hotels.com, scandic_hotels.se, scandic_hotels.dk, scandic_hotels.no, scandic_hotels.fi);
Through Hilton Reservations Worldwide,
Directly at a hotel; or
Through an IATA accredited retail travel agent professional (“Travel Agent”) booking through a Hilton family channel or the following Global Distribution Systems (Amadeus, Apollo/Galileo, Worldspan and SABRE).
If you find a lower publicly available rate on a non-Hilton Family booking channel (except for “opaque” websites) for the same accommodations at the same hotel, same dates of stay, same length of stay, same number of guests and same room type, same booking conditions and available for purchase, within twenty-four (24) hours of booking your reservation, then fill out and submit a completed Claim Form within twenty-four (24) hours of booking the reservation.
You must submit the Claim Form to Hilton’s claims department in the manner prescribed in the Claim Form or you may call 00 800 888 44 888 to process the claim.
A Claim Form or phone request must be received within 24 hours of the time the original reservation was confirmed and at least 72 hours prior to arrival at the hotel.
Only one claim may be submitted and is eligible for each stay. For purposes of Our Best Rates. Guaranteed., a stay shall be defined as the total number of consecutive nights spent by the same guest, guests, or subset thereof, at the same participating hotel, without regard to whether a guest checks out and checks back into the participating hotel again.
Earning of HHonors® Points & Miles® is subject to HHonors terms and conditions.
Hilton International reserves the right to modify or cancel this offer and the terms and conditions at any time in its sole discretion.
Our Best Rates. Guaranteed. OFFER DOES NOT APPLY to the following:
Hilton Family hotels inside the United States, Canada, Mexico and Puerto Rico (other than the Caribe Hilton and Ponce Hilton). See below for terms and conditions relating to Our Best Rates. Guaranteed., offer for Hilton Family hotels inside the United States, Canada, Mexico and Puerto Rico (other than the Caribe Hilton and Ponce Hilton).
Rates available on “opaque” websites where the hotel brand and specific hotel are not known until the booking is made (e.g., Priceline.com, Hotwire.com).
Hotel packages (e.g., Romance, Park & Fly, Theatre Breaks) or travel packages which may include hotel, airfare, car rental, food and beverage offers or other similar packages or amenities.
Discount or negotiated rates not available to the general public, including but not limited to the following rates: membership (e.g., Saga), corporate, government, promotional, unpublished, Senior HHonors®, employee, offline wholesale/FIT, pre-paid rates which may include a voucher (including electronic vouchers), group or other specially negotiated rates.
Reservations made within 72 hours of day of arrival.
Taxes, gratuities, service charges, early departure fees, or other fees and incidental charges.

christopher_h

littlejaffa wrote:

i'm not really sure where this should go but..

I'm about to book a uk hilton hotel for 1 night, i've found a site that offers the same room at 1/2 the price of going to hilton direct.
I've found blurb about a rate promise on the hilton website, it tells me how to claim, but not what the promise actually is. (though there is a seperate promise that seems to exclude uk hotels)

I'm thinking of the days inn promotion that gave us all free rooms if we found a cheaper deal so it might be worth booking the dearer hilton direct for that - hoping someone knows/can tell me where to find the hilton rate promise (freebie!) details, or even an e-mail i can ask them directly (only finding phone number and would prefer it in writting).

xx

where did you find your cheaper Hilton room by the way ?

littlejaffa

i booked this last night, not through hilton direct,
i've checked again just now - and the hilton site has dropped it's prices to the agent site.

i found expedia & travelsupermarket had a prices lower than the hiltons own, a few other sites i can't remember the name of - but there seemed to be loads of sites with lower prices than hilton direct.