Children glasses

stefano

My son has recently had his vision tested at his annual review, and he needed new glasses. A couple of months down the line, he has started to complain that he can see lights moving across his lenses, some kind of ghosting, which even I could see. We went back to the optician and they claimed that the defect was not there when they sold us the glasses, and that we would have to pay £60 for another set. Is there any consumer rights with regards to glasses?

CoolHotCold

How much is a few months?

Less than 6 months then the onus is on the retailer to prove they were not faulty, over 6 months and its down to you.

stefano

Is there some laws/rules I can mention to the optician to make them see sense? It nearly 4 months.

somethingcorporate

Sale of goods act, 1979.

See MSE's page for more info: http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

stefano

Will the sale of goods act apply to NHS glasses?

deanos

Our daughter gets glasses from Specsavers on the NHS she has had 3 pairs in 8 months all replaced free of charge, why not just go elsewhere and get another pair ?

stefano

deanos wrote: »

Our daughter gets glasses from Specsavers on the NHS she has had 3 pairs in 8 months all replaced free of charge, why not just go elsewhere and get another pair ?

I had to pay for the frame, but yes, I may just take my prescription elsewhere now.

deanos

stefano wrote: »

I had to pay for the frame, but yes, I may just take my prescription elsewhere now.

We got the frames and lens included for free, they have a good selection at Specsavers our daughter now has some Scooby Doo ones

stefano

My son'as autistic, and he likes to have as little change as possible, and his frames are not NHS.

bitemebankers

Stefano

From your description it sounds like the problem is with the lenses, not the frames. Is this the case?

If it is, as your son is under 16, he should qualify for a repair voucher so the optician can claim the cost of replacing the lenses from your local PCT. This will only cover standard lenses, so if you've opted for extra thin, coated or transitions lenses, you will still have to pay extra. But you should get the basic lenses for free.

stefano

bitemebankers wrote: »

Stefano

From your description it sounds like the problem is with the lenses, not the frames. Is this the case?

If it is, as your son is under 16, he should qualify for a repair voucher so the optician can claim the cost of replacing the lenses from your local PCT. This will only cover standard lenses, so if you've opted for extra thin, coated or transitions lenses, you will still have to pay extra. But you should get the basic lenses for free.

THanks, it is the lenses and they are standard lenses. They tried to sell me coated. I will go back there on wednesda, on my day off, armed with this knowledge. They told my wife we'd have to pay £60 for new lenses.....