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Getting mac code from tiscali

please help my friend
Been trying to get this "mac" code of tiscali for 9 weeks now, and all they do is make up excuses saying i have to wait 5 days, then a week, then 14 days, then i have an error on my line ? excuse after excuse!!

Im gettin !!!!ed off with them, i have rang Bt and they said they cant do anything either. Im sick of ringing tiscali and their employee's.

Im moving to sky broadband and need this mac code, ive already paid sky the money for the wireless modem etc. I asked sky what they could do, they said they cant do anything until i get this mac code.

I have complained loads of times, but they dont seem to care, and have even been cut off by a "supervisor" which was by the way !!!!!!! USELESS!!!!!!!
It seems like there refusing to give me this code

Anyone got any advice ? or has a similar problem with tiscali? or even work for an Isp ? or even what this code is, because no one know whats going on .

please help him beofre his head explodes, hes just starting a business so no Broadband will no help at all
:kisses2: Got married September 2011:smileyhea

Comments

  • cd02
    cd02 Posts: 685 Forumite
    Part of the Furniture Combo Breaker
    if you're not getting anywhere with them try trading standards or cab..

    they can't not give it you.. make sure you cancel any direct debit set up for them.. they'll soon be on to you if they aint getting there money..

    strange thou as my aunty got her within 3 hours.. they said they had to email it her but she def got it the same day..
  • I cancelled Tiscali Broadband a couple of weeks ago to move to Sky and recieved my MAC code after 5 days by email. Just phoned the cancellation number on their website and spoke to a decent fella who confirmed the process.

    I got disconnected yesterday and activated to Sky but have still to recieve my Sky dedicated router. :mad:

    Sharing the neighbours wireless signal just now. :o
  • Good news - if this continues on past 14 Feb 2007, you'll have OFCOM completely on your side. Link

    Good luck!
    Madasafish Customer Care
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