Waitrose and the Heston Black Forest Buche

rustyboy21

meer53 wrote: »

Now you know why you can't get one quackquack, the staff are taking them all :eek: Surely they should limit the amount staff can buy ?

Why should the staff be limited to quantity purchase?

They earn their wages, exactly like you do. It's greedy customers who want it all that cause the problem, not the staff !

QuackQuack_2

In the interests of balance, I've done a ring round the five stores I visited on Wednesday. None of them have the item in stock - but guess what, getting through to them on the phone! Hell, that's something else!!!!

Best one was "I'll just go and have a look for you sir"...... 8 - yes count them EIGHT - minutes passes .... "I'm sorry, no."
I'll try again in the morning.......

At the end of Christmas I'm going to send Waitrose the bill for the calls and my time - I don't expect they will pay it, but I may just risk a summons in the County Court to recover it if I'm really cheesed off by then.

I've also lodged a complaint with the ASA. If you are going to advertise something nationally, it is only reasonable to be able to expect to purchase the product - not to be dragged into the store when they know full well most people will be disappointed.

Azari

QuackQuack wrote: »

At the end of Christmas I'm going to send Waitrose the bill for the calls and my time - I don't expect they will pay it, but I may just risk a summons in the County Court to recover it if I'm really cheesed off by then.

That can't really work as you have no contract with them at this point.

I wish someone would do that to some of these companies who fail to do what they have contracted to do and then force their hapless customers to spend long periods on premium rate phone calls.

QuackQuack_2

Azari wrote: »

That can't really work as you have no contract with them at this point.

I wish someone would do that to some of these companies who fail to do what they have contracted to do and then force their hapless customers to spend long periods on premium rate phone calls.

It's borderline, but certainly worth a punt! Even if I lose the costs would be negligible.

I've raised it with the ASA and my local Trading Standards. A bit 'brattish' I know, but it's really annoyed me and I'm told they make a bit of a habit of this kind of thing.

Plus, I've been approached by a good friend working in the media who feels this could have some legs - but I'll reserve judgement on that for now.

It's gone beyond getting the bloody cake now, it's become a 'look, you advertise this nationally, but know full well most people won't be able to get one'

Azari

QuackQuack wrote: »

It's borderline, but certainly worth a punt! Even if I lose the costs would be negligible.

I've raised it with the ASA and my local Trading Standards. A bit 'brattish' I know, but it's really annoyed me and I'm told they make a bit of a habit of this kind of thing.

Plus, I've been approached by a good friend working in the media who feels this could have some legs - but I'll reserve judgement on that for now.

It's gone beyond getting the bloody cake now, it's become a 'look, you advertise this nationally, but know full well most people won't be able to get one'

I think it's quite reasonable you bring it up with the ASA, trading standards and any media contacts you have.

But I'd get some professional advice before you try the small claims route as if you have no contract with Waitrose (which you haven't, as far as this product is concerned) there is no basis for a claim no matter how much they've jerked you (and others) around.

DCFC79

QuackQuack wrote: »

I've also lodged a complaint with the ASA. If you are going to advertise something nationally, it is only reasonable to be able to expect to purchase the product - not to be dragged into the store when they know full well most people will be disappointed.

i cant see you have a case, i just think your upset you saw the ads and went to get 1 and have come away empty handed. Oh well i shall remember this thread when i tuck into the 1 we have here.

trumped

I took mine back. It had melted before I got it home and was like milkshake.

Azari

DCFC79 wrote: »

i cant see you have a case, i just think your upset you saw the ads and went to get 1 and have come away empty handed.

And you managed to work that out just of what has been posted in this thread?

Astounding, Holmes!

pimento

I'm telling you. Jamie Oliver.

robofski

2 stores, 140 miles and I finally got one (well two actually, the last two in the store!) Best part, I won't even eat it, don't like cherries, the things we do for the better half

FYI, Sheffield store said they were having a further delivery on Sunday for the shelves on Monday.