payday loan - unauthorised transaction on account - help required

garth549

If you're 100% sure the transactions are nothing to do with you then they are classed as either a mistake or fraudulent as you haven't authorised them. Either way your bank is obliged to refund the total value of the money taken.

Write a letter to them if you can't get anywhere on the phone. State you will complain to the financial ombudsman service if you are not refunded within 14 working days.

Edit: You haven't signed as a guarantor for anyone else have you? (ie if they fall behind on their payments, you then become liable)

dougyd

hammyfan wrote: »

Thats what i thought..but having reported it as fraudulent they have told me i still have to wait 30 days as payday loan transactions are classed differently by them.
And i am being 100% honest i wouldnt be wasting anyones time on here!

Sorry but that's ludicrous. If it was identity theft they would lock down your account immediately and chargeback any fraudulent transactions. They can't pick and choose which fraud to jump on and which fraud to wait 30 days for....

I'd escalate it via customer services if I was you.

CHR15

hammyfan wrote: »

I have never applied for a loan from this company

Still seems vague.. Who HAVE you applied for loans with in the past?

Have you taken out ANY loans in the past but not repaid it completely in accordance with the agreement?

How about this crowd?
http://www.creditwhiz.co.uk

LovelyLeeds

hammyfan wrote: »

Thats what i thought..but having reported it as fraudulent they have told me i still have to wait 30 days as payday loan transactions are classed differently by them.
And i am being 100% honest i wouldnt be wasting anyones time on here!

Don't waste any time ringing them up. Write a detailed letter sticking to the facts and send it recorded delivery to Creation, with a copy to your bank.

KingElvis

CHR15 wrote: »

How about this crowd?
http://www.creditwhiz.co.uk

They look perfectly reputable and above board, nothing to worry about there.
:rotfl:

jonesMUFCforever

Tell us the loan company you have and the name of the company who has taken money from your account.

hammyfan

Having spoken t Santander fraud department, they are investigating and promise to give me an answer in the next 6 working days....yet they are insistent that they cannot reimburse me at his stage.
Sit and wait time I guess....

jonesMUFCforever

jonesMUFCforever wrote: »

Tell us the loan company you have and the name of the company who has taken money from your account.

Why can you not answer a simple question?

hammyfan

jonesMUFCforever wrote: »

Why can you not answer a simple question?

And why can't you read the earlier posts.....?

The company is cash choice uk...

jonesMUFCforever

hammyfan wrote: »

And why can't you read the earlier posts.....?

The company is cash choice uk...

And the name of the company who took money out of your account please??