BGas failing to bill me!!!!

baronbaldwin

Hi all,

BGas are driving me (and by the looks of things, the majority of everyone else) mad! We moved into our rented house in Aug, first tenants as landlord had just bought the house and done it up. Quickly informed Bgas of new occupants and eventually they sent a bill for my landlords gas/electricity usage for during the time they were here doing the place up, small change really and landlord payed. I also sent away DD instructions to be payed every month
Since then I have phoned Bgas every month because they have failed to bill me. Every time I phone I go through the same routine of quoting the meters serial numbers giving new meter readings and explaining the situation. And every time I have a very nice Scottish person who assures me that billing will be done next day and I shall receive a bill by the end of the month, except last time when they said there must be a billing block on the system and they will phone me back next day to tell me what the problem is............no phone call.
I'm sick of phoning them - it's and added cost of their inept service. I'm tired of having to repeat the same story over and over, and I hate that they are so nice on the phone and reassuring when nothing gets done!!!!!
Until such time as I get a bill we are too scared to use the gas or electricity cos we've never been with BGas before and we've heard so many scare stories about their prices, yet how can I chage company without that first bill?


Sorry about the rant:o

thriftychick

I have been with BG for 12 months and have phoned them more times than I did Southern Electric in 16 years! I have had one bill so far although I ask for a bill and for them to set up a direct debit everytime I phone, once a fortnight!!! As soon as I do receive a bill I will immediately switch. If I add on all the premium rate phone calls, I am sure I haven't saved anything! They always say "its all done for you and a bill is on the way"....2 weeks later...nothing!!!

I'm sorry for ranting too.

baronbaldwin

Wow that's insane!
They're expecting you to pay your fuel usage yearly?

masonic

There's no reason to wait for a bill before you switch. Either you'll get a final bill after the switch goes through or BG will demand you pay off your account before you can switch (if you owe a lot, which you probably do). Either way, their hand will be forced.

pondie1

after a year of phoning every week about electricity bill bg phoned us a few weeks ago to say all sorted and bill in post,we have phoned every week since and still no bill,we know the amout but have no paying in slip to pay it with,

Paul_Varjak

If you have already made a complaint to British Gas, then take your complaint to EnergyWatch!

http://www.energywatch.org.uk/

I switched to British Gas Click Energy Tariff for both electric and gas but they think I have a prepayment meter for electricity even though there has never been a prepayment meter in the property, ever! The upshot is they are not taking any money by direct debit!

I complained afew times, quoting the meter serial number but nothing got done so I complained to EnergyWatch! Let them sort it out I say!

I also took up a HomeCare 100 package with British Gas. They inspected my boiler and said I would ahve to pay £156 to get it repaired - their standard charge! But this was two months into the HomeCare 100 package and the bolier had already been checked 11 months earlier by British Gas. On that basis, according to their Terms and Conditions I should be covered.

The British Gas engineer also suggested fitting a electronic descaler. He said it would stop the limescale build-up on my shower screen; but it does not! I have told British Gas they can take the descaler away at no charge to me.

So, British Gas are not collecting money for gas that I should be paying for, but they are chasing me for payment on two other bills I do not think are owed!

linlin_3

Speak to Mark Hawkins (extension 180427) in the Home Move Department. He's promised to sort out the mess British Gas have made of our house move and seems a bit above the average lunacy rating for this company. Suggest you phone on a Saturday morning - average waiting time approx 10 minutes, so have a good book in hand.

I'll let you know if he achieves the so far unachievable, and we'll give him a round of :T

linlin_3

Speak to Mark Hawkins (extension 180427) in the Home Move Department. He's promised to sort out the mess British Gas have made of our house move and seems a bit above the average lunacy rating for this company. Suggest you phone on a Saturday morning - average waiting time approx 10 minutes, so have a good book in hand.

I'll let you know if he achieves the so far unachievable, and we'll give him a round of :T

jojopo000

Hi
I work for a Energy company ( not BG)in SME (Small Medium Enterprises) and process contracts and also apply to elec suppliers to have a supply leave them and join us.
You may find that if you try to leave BG they will object to you leaving (even though you are trying to pay them).
If you dont get it sorted by phone have you tried writing to them and explaining the situation or spoken to s Superviser?
If that gets you nowhere then take it to Energy Watch as no Energy supplier wants another complaint from Energy Watch.

Good Luck

Jojopo


A little thanks goes a long way.