CarCraft Complain

gb12345

Sheju_daniel wrote: »

I have to cancel Within 15 days its in terms and conditions .

You should have known it was only 15 days then then shouldn't you.

Assuming you read the T&Cs and didn't just stick them in a drawer and ignore them.

tayne1991

I have had far too many problems with carcraft.. the email below is sent to the cheif executive customer service and my finance company. (ignore grammar or spelling mistakes lol)


Dear Noel and any other contact to have received this email.

I am going to keep this email short but straight to the point. I will give you as much information for you to get the relevant information.

I purchased an Alfa Romeo Mito from you in May 2012, registration of YE09 PXP, to which the tracking was not corrected when promises was made. The car had to come back to you pretty soon, for a week for the tracking to be fixed.

I took the car and the repair had not been done. So I took it back to Carcraft in Leeds which they took a look and tried to repair the tracking again. They failed.

I was having to call your showroom umpteen times in a week regarding the problem and it could never be fixed.

It came to the MOT resulting in the car failing because of a track rod being broke and having excessive wear. This was fixed and passed the MOT but the tracking was not.

The cars electrics then started to fail, the windows would not drop properly causing the door not to shut. The windows would drop down and not close at all. Not only that, a extremely loud noise was coming from the engine every time I accelerated. Your service department could not even fix that problem. All they did was oiled the windows up and hoped for the best.

Bearing in mind that at least EVERY 4 weeks I was having to change the passenger side tyres because of the tracking.

After many of phone callsicon to your head office, showroom, service department and my finance company, they all agreed that I could rather have a full refund on the payments I had made so far or choose another car.

I gave you all the benefit of the doubt and just put it down to the car being faulty.

So in July 2013, I changed to a Mini Cooper, registration of DA59 PYZ. Since having this car I have been a happy customer and really liked the car I took. I understand that Carcraft have a certain warranty which I took being the 'Drive Happy Package' meaning that I had to have the car serviced within the first 6 months or 6,000 miles.

I booked the Mini in and it had its service which came back fine apart from them having to take the car back as they had massed around with the computer causing the advisory gear change to disappear. Now around three weeks ago the service light came up on the Mini. So I booked the car in on Tuesday the 28th January 2014 to have the light turned off. This was fine, again apart from the advisory gear change disappearing.

The following week and half, a light bulb warning light appears on my dash board warning me that a bulb has gone out. I checked all the bulbs, wires and even replaced them. This was not the problem as the light was on everytime I started up the car.

The service light has come on again advising me that a service is due in so many miles.

So I had booked the car to go back in for the service light to be switched back off and the light bulb warning light to be checked tomorrow 12/02/2014 at 15:30pm.

As I collected my partner from work last night 10/02/2014, a RED warning light appeared on the screen along with a picture of my mini on ramps advising me that I need to pull over ASAP and get urgent help.

I looked at the book for the car and it explains that it is the electronics of the car have failed and not to drive the car.

I am sure if you take a look back at all the notes of my previous car the amount of times I have been back and forth for the car to be fixed, this is the VERY last thing that I need having a new car from you.

I called your head office and spoke to a very unpleasant, unprofessional, arrogant man. He would not have my car booked in earlier tomorrow nor would he let me explain anything without him butting in and being arrogant with me. I asked to speak to meghan as she is the one I have dealt with through out the appalling service I have received and still receiving. I was told that I was not allowed to speak to her until I have spoken to this man.

In the end, my car is booked in tomorrow at half past eight in the morning and I would receive a phone callicon from Meghan.

In the meantime, I was on the phone to my finance company explaining what has gone on in the past and what is still happening. They have advised me that I should ask you and your finance department to get the ball rolling in regards to a full refund.

I had to call back up five hours later to speak to Meghan to which she was so upset for me knowing what I have been though with the previous car.

I have explained to her that I am not going through all of this again and that I am wanting to go for the full refund option.

I am to await the outcome tomorrow for the car to then decide what to do.

I just want to make you aware that having this problem now happen to me on my second car, that I am not a very happy or satisfied customer. The goods are faulty which are within your 12 Month guarantee. I have also been in contact again with trading standards and they are going to look further into your company to resolve the sale of faulty goods.

They have also advised me to spend under £100 to take you to the small claimsicon court to get the full refund back.

You are the last resort and I want this sorting. Along with some form of compensation having all the troubles I have had with the cars from your company and your company in general.

I am extremely in utter disgust at the whole situation and I am wanting the full refund along with a good compensation.

I expect a reply back from you by the end of tomorrow 12/02/1014 with a resolution to the problems I have had.

I have also sent this to Carcraft Customer Services along with my finance team (Hayley Boyes and Charlotte)

SINCE THEN... I rang the RAC out to come tow the car to carcraft as I did not want to risk driving it on the motorway to carcraft. Although being advised by meghan at head office if the car seems ok to drive then theres no need to tow it, just dont use it excessively. RAC got in contact with carcraft which they told the mechanic not to tow the car, just to find out the problem and fix it on the road side. Which i was NOT impressed with!!

So i had to drive a faulty car, not known to me nor any other driver on the road what could of happened if the electrics had failed whilst driving at a high speed constant flowing pace.

I arrived at carcraft in leeds and asked to speak to the manager. I got the service manager. So I had a rant with him telling him I am not happy that I am having to come again because of another fault on another car, to which i gave them the benefit of the doubt previously by taking the new car.

I then walked into the showroom and I had it out with the manager, who was very rude, arrogant and unhelpful.

I WARN YOU ALL.. DO NOT EVER GET A CAR FROM CARCRAFT!!! AS SOON AS I RECEIVE MY FULL REFUND I WILL NOT BE SETTING FOOT IN THAT PLACE AGAIN!!!!

I WILL BE SEEKING LEGAL ADVICE AS I HAVE ALREADY HAD THE SAY SO FROM TRADING STANDARDS AND THE HIGH COURT THAT THIS CLAIM WILL PASS WITH FLYING COLOURS..

iolanthe07

The cars electrics then started to fail

Alfas are well known for their crap electrics.

bigadaj

Still no clarification on the high court input though!

krusty9747

Can anybody out there help me. I purchased a service plan when I bought my car back in 2010. I have all of my paperwork but cannot find the service plan book. Does anybody have a copy of this from 2010 as they are trying to say I am not entiled to a particular service when I was told I was.

Please help!!!

Gaz83

Why would anyone have a copy of your service plan?

jonifresh

Well after reading this thread I'm glad I wasn't the only one being ripped off from these CONMEN/Woman.

It's been 4 years since I bought a Citroën Picasa C4 from them and a day doesn't go by with the thought of the whole bad experiance from walking out twice and them following me knocking a grand off the price etc.

Was there that day 2013 for 7 hrs trying to sort the car I had my eye on at the time, remember it well, a big guy as pleasant as they come was our predator, me and my mum weren't ready for.
I only got my mum involved because my car had broken down and I needed a lift to their Sheffield branch.

Sales man baffling us both with his Sales patter and figures, which all sound good till you sit down and then it all starts... The paper work from hell. Told me they could do the car for 8.5K a reduced buy from the 10k price tag so I went along and after picking up the total balance to pay was 2K more than discussed I walked out. Anyway after the manager chased after us and blagged his way out I went back in and did their credit check and I was told my score was too low for the finance deal 'BUT' if my mum combined her credit score together with mine I could get the finance / take the car.. It was all a CON. They blagged and lied through their back teeth that by my mum signing the contract for the finance, would not effect her in anyway regarding payments but only for the first payment that had to come out of her bank account and then it would be handed over to my bank for monthly payments. I later found out that I had just signed for the car and my mum was conned into signing the whole finance contract agreement. I knew at the time something was dodge but it was like I was hypnotised and trusted what they were saying. Anyway a couple of days passed and called the finance company to confirm what Carcraft had told us, one month payment for my mum and then the finance agreement can be switched over to me... They said, who told you that, this doesn't happen and the contract is in your mum's name for the 5 years she signed for. BoOm!!

Propper ripped off big time. Sales guy went off the radar after trying to contact him several times and was just passed from pillow to post so gave up. realised they were all the biggest lies out there just to get as much money from you as possible by working with their finance team. I make the payments not my mum but due to low income Im only paying 50 a month as apposed to their 279 so it's going to take me another 10 years to clear off the car lol. I'm not sure if they have shut down yet but I know a branch of theirs went into liquidation last year leaving all customers in the lurch with MOT and insurance etc.
Bottom line here is learn from your mistake and do some background on anyone who sells you anything.

jonifresh

Well after reading this thread I'm glad I wasn't the only one being ripped off from these CONMEN/Woman.

It's been 4 years since I bought a Citroën Picasa C4 from them and a day doesn't go by with the thought of the whole bad experiance from walking out twice and them following me knocking a grand off the price etc.

Was there that day 2013 for 7 hrs trying to sort the car I had my eye on at the time, remember it well, a big guy as pleasant as they come was our predator, me and my mum weren't ready for.
I only got my mum involved because my car had broken down and I needed a lift to their Sheffield branch.

Sales man baffling us both with his Sales patter and figures, which all sound good till you sit down and then it all starts... The paper work from hell. Told me they could do the car for 8.5K a reduced buy from the 10k price tag so I went along and after picking up the total balance to pay was 2K more than discussed I walked out. Anyway after the manager chased after us and blagged his way out I went back in and did their credit check and I was told my score was too low for the finance deal 'BUT' if my mum combined her credit score together with mine I could get the finance / take the car.. It was all a CON. They blagged and lied through their back teeth that by my mum signing the contract for the finance, would not effect her in anyway regarding payments but only for the first payment that had to come out of her bank account and then it would be handed over to my bank for monthly payments. I later found out that I had just signed for the car and my mum was conned into signing the whole finance contract agreement. I knew at the time something was dodge but it was like I was hypnotised and trusted what they were saying. Anyway a couple of days passed and called the finance company to confirm what Carcraft had told us, one month payment for my mum and then the finance agreement can be switched over to me... They said, who told you that, this doesn't happen and the contract is in your mum's name for the 5 years she signed for. BoOm!!

Propper ripped off big time. Sales guy went off the radar after trying to contact him several times and was just passed from pillow to post so gave up. realised they were all the biggest lies out there just to get as much money from you as possible by working with their finance team. I make the payments not my mum but due to low income Im only paying 50 a month as apposed to their 279 so it's going to take me another 10 years to clear off the car lol. I'm not sure if they have shut down yet but I know a branch of theirs went into liquidation last year leaving all customers in the lurch with MOT and insurance etc.
Bottom line here is learn from your mistake and do some background on anyone who sells you anything.

jonifresh

I even recall them all laughing as we left the building, as if to say you thick gets. My mum was missold finance and lead down the garden path. I think they all must be sociopaths to be able to lie so much, just for the sake of a sale. Terrible terrible people. My mum's non the wiser about what happened, didn't want to upset her.

I should report the incident to trade & transfer to make them aware but it's been years now.

jonifresh

I even recall them all laughing as we left the building, as if to say you thick gets. My mum was missold finance and lead down the garden path. I think they all must be sociopaths to be able to lie so much, just for the sake of a sale. Terrible terrible people. My mum's non the wiser about what happened, didn't want to upset her.

I should report the incident to trade & transfer to make them aware but it's been years now.