Gym ringing me even though I didn't leave my number

FunnySaving

decogecko wrote: »

I will put a complaint in writing, unfortunately they always ring when I'm at work so I can't ask them to remove my details.

Why don't you ring them and tell them to stop calling you?

pendulum

FunnySaving wrote: »

Why don't you ring them and tell them to stop calling you?

That would be too sensible to even try.

decogecko

pendulum wrote: »

That would be too sensible to even try.

Wow

*goes back to the much less judgemental OS board*

unholyangel

prowla wrote: »

I don't think that TPS applies here, because the OP called the gym in the first place and thus made the initial contact.
The OP (knowingly or otherwise) gave the gym the phone number, by virtue of not choosing to withold it when making the call.
In terms of stopping the calls, the best approach would be to simply say "please don't call me again".

I'll repeat it again seeing as you seemed to miss it the first time:
Live marketing calls should not be made to anyone who has registered with the Telephone Preference Service (TPS) or the Corporate Telephone Preference Service (CTPS), unless they have told the caller that they wish to receive such calls from them. They should also not be made to anyone who has told the caller directly that they do not wish to receive marketing calls.


When organisations collect your information:

they should usually be open about why they are collecting it;
they should only use it in a reasonable way that you would expect; and
they shouldn’t use it in a way that is unfair to you.
In some cases organisations do not have to be open when they collect information, for example when the police collect information about a suspect during an ongoing investigation. Openness is the general rule though, whether you’re dealing with an official body or a private one.

A privacy notice should say:

who is collecting information about you;
what it’s going to be used for; and
whether it’s going to be shared with other organisations.
This is the legal minimum

In fact, i'll add this bit in just for good measure:
It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so.

As i have already said, the fact the OP declined to provide her telephone number is a clear sign that they do not consent to being contacted, never mind that they do not wish the gym to process their personal data and the gym ignored that!

fluffnutter

I don't like people calling me to sell me stuff. I seldom give my number out but when I do I always ask whether it will be used for marketing and like to have the assurance that it won't. So far every company I've dealt with has honoured my request. It's not too much to ask that your number (which companies often legitimately need) won't be used for marketing or sales. You shouldn't have to make sure no one has your number simply to avoid calls. The fact that this company are continuing to call despite the OP's insistence that they shouldn't just shows them to have poor customer service and aggressive sales tactics. She did not consent to these calls by supplying her number.

unholyangel

fluffnutter wrote: »

I don't like people calling me to sell me stuff. I seldom give my number out but when I do I always ask whether it will be used for marketing and like to have the assurance that it won't. So far every company I've dealt with has honoured my request. It's not too much to ask that your number (which companies often legitimately need) won't be used for marketing or sales. You shouldn't have to make sure no one has your number simply to avoid calls. The fact that this company are continuing to call despite the OP's insistence that they shouldn't just shows them to have poor customer service and aggressive sales tactics. She did not consent to these calls by supplying her number.

Funny you should mention that. I always do the same! Ask them exactly what my number is needed for and make it clear i dont consent to it being used for marketing purposes. Likewise, all companies have kept to it till now. But i still get calls from debt collectors for people i've never heard of! Just got one half hour ago actually =/

There really should be a thing that when a phone number is recycled, its put on a advanced TPS where no one is allowed to call if they had the number previous to the "registration". Then again, ideal world it is not.