Chasing a bill dispute with British Gas

jorichrose

In October 2006 we had an old boiler system removed and a new one installed by British Gas. As part of the contract it was agreed that British Gas would come and do an inspection of work prior to payment and would make good any damage sustained. Although the work was done and we have a lovely new heating and water boiler system, they have never been to check the work and make good the damage that did indeed occur.

The first bill for the work was sent in November and we asked for someone to come round to carry out the checks etc. They said if no one had come by the end of the month to ring again. We did and it was agreed they would contact us in December about someone coming. They didn't. We got another bill in December and we rang again. This time the customer service rep put the bill into "dispute mode" and said that someone would contact us straight away and that we won't get any more bills until it is sorted.

The money we (£4.5K) is in a high interest account accuring us money and the damage we can cope with. However, we still have not been contacted, although we have not been billed either.

So do we ring and chase or do we sit on our money and wait for them. Our concern is that we will eventually get a bailif letter with no warning and obviously we do not want anything untoward on our credit rating.

Any advice or opinions would be gratefully received.

greyteam1959

Dont worry.....
If it is in dispute then you will not get the debt collectors sent in !!!!!!
They have to send several warning letters out first if they are going to do this.
Sit on the money and wait is what I would do......the balls in their court.