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Talk Talk- AVOID AVOID!!
polrod7
Posts: 1 Newbie
I don't know where to strart with these guys but please I urge you never sign up for them. Their tech support (and you will need it) is grim- I got sent to so many different depts and went through the same seurity questions etc each time. Here's a summary of my issues- I have had much more since but have given up keeping records as they will never let me escape without paying all the rest of my contract:
Couldn’t access e-mail/account dates:
27/9/11- Error message
29/9/11- “ “
02/10/11- just not loading
03.10.11-
10.10.11- Error message
Called (44 minutes) told it will cost £76 to leave asked to put through to someone else
11.10.11- error message (search app)
-Called (50 minutes) asked to put through to someone who transferred 3 times I spoke to a Jay- Manager (couldn't give his second name due to security reasons and said his job title was 'Manager'- of what I said? just manager he said) who refused to put me through to his boss. I am now to give the technical guys time to fix the problem.
16.10.11- opened a couple of e-mails then couldn’t get into any more (twirly thing going endlessly).
17.10.11- opened a couple of e-mails then couldn’t get into them any more (twirly thing going endlessly). Called tech support (~40-50 minutes)- progress- technical dept couldn’t tell me what had been done to resolve my problem- Roger. Will pass me through to tiscali tech support. (08712223311).
Nilesh at tiscali says there is no record of a fault reported and there has been no phone call since 30th August. Nilesh then says I gave him the wrong number- which wasn’t true. He then cut me off and put me onto an automated survey.
[FONT="]Called back on the tiscali number given by Roger- It’s actually TalkTalk. Ask to get put through to tiscali help- after 18 minutes got through....:mad:
You get the picture
XX
[/FONT]
Couldn’t access e-mail/account dates:
27/9/11- Error message
29/9/11- “ “
02/10/11- just not loading
03.10.11-
10.10.11- Error message
Called (44 minutes) told it will cost £76 to leave asked to put through to someone else
11.10.11- error message (search app)
-Called (50 minutes) asked to put through to someone who transferred 3 times I spoke to a Jay- Manager (couldn't give his second name due to security reasons and said his job title was 'Manager'- of what I said? just manager he said) who refused to put me through to his boss. I am now to give the technical guys time to fix the problem.
16.10.11- opened a couple of e-mails then couldn’t get into any more (twirly thing going endlessly).
17.10.11- opened a couple of e-mails then couldn’t get into them any more (twirly thing going endlessly). Called tech support (~40-50 minutes)- progress- technical dept couldn’t tell me what had been done to resolve my problem- Roger. Will pass me through to tiscali tech support. (08712223311).
Nilesh at tiscali says there is no record of a fault reported and there has been no phone call since 30th August. Nilesh then says I gave him the wrong number- which wasn’t true. He then cut me off and put me onto an automated survey.
[FONT="]Called back on the tiscali number given by Roger- It’s actually TalkTalk. Ask to get put through to tiscali help- after 18 minutes got through....:mad:
You get the picture
XX
[/FONT]
0
Comments
-
They wont let you leave your contract for free because you cant access your email.
Why dont you just use a free email provider insteadCashBack earned to date - £1244-580 -
Could you open your mail via the Tiscali Web Mail on the above 5 dates .
What email client where you using .
Error could be at the TT end or a problem at your end .
jje0 -
Hi Polrod,
Have you tried to raise the issue via the TalkTalk Members Forum at all?
Regards
Mark
TalkTalk Online Community Department“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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