La Redoute

debbsi

Grr need to get this off my chest, and its only about a measly delivery charge!
I have been a customer of LR for years and got a couple of offer codes emailed to me this weekend, one for 50% off one item and the other for free P&P. Anyway stupidly I didnt read the small print!! My fault I know.
So I phone customer services to ask why the codes hadnt worked the woman quite snottily informed me of my mistake! This immediatly got my back up, so I asked if i could cancel the order, she bluntly said no, and that as I had confirmed the order online I had agreed to their terms and conditions. So I told her I would be sending it right back to them and cancelling my account right away, she said I would still be charged for delivery!!!!!
Now I know she is right and I am wrong, but what happened to good old 'the customer is always right' and just a bit of customer goodwill and respect.
I've sent them an email of complaint!
There I feel better now

Meepster

So you admit the mistake is your fault.

But you're still complaining?

*shakes head in disbelief*

Oh and the customer isn't always right, they just always THINK they are...

System

i only ever placed 2 orders with them before closing my account , on both occasions they sent the wrong items. never again.

debbsi

meepster - i think youre missing the point.

The point is the way i was spoken to! If she had 'kindly' pointed out my mistake and apoligised that she could not do anything about it, i wouldnt have been angry.

I worked in customer services for years and now in healthcare, if i spoke to my clients like that, i wouldnt last very long.

Crissy - i havent ordered from them for ages as they took 3 months to deliver my last item, and then it didnt fit!

veryunsure

I had a similar experience with Landsend. I had forgotten to add in the voucher code.

Except they said of course you can have free P&P. They amended my order there and then, taking off £10 that was with the the free P&P offer code.

Lovely company to buy from

debbsi

veryunsure - never heard of that company - I will look them up
Ive never come across a company who would not cancel an order for you, Next and Amazon you can do it yourself online - its not like the courier is stood waiting in the warehouse - and I phoned almost straight away, LaRedoute could learn something from Landsend

Februarycat

Im a customer of La Redoute and get quite a few codes sent to me but when I decide to use them on a couple of items they never seem to work. One day I went through all the codes Id had sent me and e mailed on this one order and none worked, could not work out why so did not place the order in the end.

pimento

veryunsure wrote: »

I had a similar experience with Landsend. I had forgotten to add in the voucher code.

Except they said of course you can have free P&P. They amended my order there and then, taking off £10 that was with the the free P&P offer code.

Lovely company to buy from

Except they bombard you with catalogues.

I ordered one thing from Lands End, online, in the summer. I opted out of marketing.

So far they have sent me half a dozen catalogues and I have called them four times to ask them not to.

Bah!

Azari

veryunsure wrote: »

I had a similar experience with Landsend. I had forgotten to add in the voucher code.

Absurd outfit.

They've been here for decades now and they still can't print a catalogue or create a web site with the correct show sizes for the locale.

Bought from them once over 20 years ago but I can't be bothered to deal with someone who's idea of customer service is so abysmal they can't even undertake basic localisation.

You know a company is bad when they could take lessons from Microsoft.

veryunsure

pimento wrote: »

Except they bombard you with catalogues.

I ordered one thing from Lands End, online, in the summer. I opted out of marketing.

So far they have sent me half a dozen catalogues and I have called them four times to ask them not to.

Bah!

Azari wrote: »

Absurd outfit.

They've been here for decades now and they still can't print a catalogue or create a web site with the correct show sizes for the locale.

Bought from them once over 20 years ago but I can't be bothered to deal with someone who's idea of customer service is so abysmal they can't even undertake basic localisation.

You know a company is bad when they could take lessons from Microsoft.

Obviously I cannot comment on the experience you have had but I have found the sizing info on the website easy to understand! You either click the button that says 'size info' and a clear table pops up or hover over the size button and the UK size pops up.

I don't know about the catalogues; that will annoy me if they come all the time. I sometimes buy from Donald Russell (meat) and I am getting bombarded with email and post at least every other week.

Azari

veryunsure wrote: »

Obviously I cannot comment on the experience you have had but I have found the sizing info on the website easy to understand! You either click the button that says 'size info' and a clear table pops up or hover over the size button and the UK size pops up.

Yeah, because listing something using an inappropriate measurements and making every customer do a conversion every time they want to order is sooo much more professional than just using the correct sizing system in the first place.