Water bill!

aisha13

Hi there!

I live in Wales and I have a water meter, and still I have to pay a lot. My last bill is £251 for 153 days (5 months).
I think it's a lot, especially coz I only live with my partner and most of the time I am away at uni.
I phoned the water company and they said I need to test my meter, which means I need to take reading, then don't use the water for 3-4 hours and take a reading again.
I've done this twice, as the first time the reading was exactly the same. The second time the last digit (in red colour) moved from 0 to 1. At that time no one was using the water. There was no one in the house too!
Now I am going to call them again and see what they say.
Does anyone has had any problems with their water meter?
Please advice....:(

Seakay

I live in Cardiff and I think that your bill is definitely way too high.
How many units are you using in the six months (according to your bill)?
I would say that if it is more than 12 for water and 8 for sewage then there is a problem - and those amounts would still be very high considering your frequent absences
(sewage is estimated based on how much water you use - the lower the water used the more nearly equal the sewage becomes)

macman

If the meter moves when no water is being drawn then you either have a leak downstream of the meter, or you are looking at the wrong meter. Does the S/N on the meter match that on the bill?

Swipe

You need to turn off the internal stop tap to do this test as tanks in the loft can slowly draw water for a while if the toilet has been flushed a few times.

Robisere

macman wrote: »

If the meter moves when no water is being drawn then you either have a leak downstream of the meter, or you are looking at the wrong meter. Does the S/N on the meter match that on the bill?

Absolutely correct. Inform the Water company that you suspect a leak and would like them to check. They are duty-bound to do so.

On the topic of water companies: I have all my roof water (from the guttering down pipes) draining into water butts. The overflow drains, not into a sewer drain, but a "Soakaway", which means that it drains into the ground and is not therefore dealt with by the water company. This means that I get an annual rebate on my bill. If you can prove that your run-off water is drained in the same way, you can apply online for the rebate. And, no, it is not backdated, sorry!