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Private Landlord adopting Office Hours telephone calls
Comments
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FATBALLZ is living on another planet. I've lived in many private rentals in my time and I'd never dream of bothering my landlord out of office hours if it wasn't an emergency.
OP: I suggest that you warn your bothersome tenant that you will only be available to them during normal office hours for anything other than dire emergencies. If the house is on fire tell them to call the Fire Brigade.0 -
When I go to a concert I put my mobile on vibrate so I can answer quietly and have a whispered conversation without disturbing other concert-goers.Firstly, are you suggesting all tenants are in jobs where they have no access to, or leeway to use a phone at any time during the day?
If being a landlord isn't 9-5, then what is it? What hours do you expect to call and expect the phone to be picked up? Are landlords forbidden to, say, go to a concert, or the theatre in order that their tenants can get hold of them?
Do you seriously expect every landlord in the country to maintain a 24/7/365 call centre?
As a landlord, I always jump when my tenant rings - that's what I'm there for.
One time the tenant had a bedside lamp blow during the night, so naturally rang me and I rushed over (stopping at the 24 hour Tesco on the way to pick up an appropriate replacement 9 watt bulb). If I'd insisted on 'office hours' how could he have coped?0 -
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When I go to a concert I put my mobile on vibrate so I can answer quietly and have a whispered conversation without disturbing other concert-goers.
As a landlord, I always jump when my tenant rings - that's what I'm there for.
One time the tenant had a bedside lamp blow during the night, so naturally rang me and I rushed over (stopping at the 24 hour Tesco on the way to pick up an appropriate replacement 9 watt bulb). If I'd insisted on 'office hours' how could he have coped?
Youve got to be joking or mad!!0 -
Firstly, are you suggesting all tenants are in jobs where they have no access to, or leeway to use a phone at any time during the day?
If being a landlord isn't 9-5, then what is it? What hours do you expect to call and expect the phone to be picked up? Are landlords forbidden to, say, go to a concert, or the theatre in order that their tenants can get hold of them?
Do you seriously expect every landlord in the country to maintain a 24/7/365 call centre?
A lot of tenants are in jobs where they can't use the phone. For that matter, a lot of landlords have jobs too so can't answer the phone. So getting hold of each other during the day can be pretty difficult.
Of course the landlord doesn't need to answer the phone straight away. But they should be able to pick up messages and respond to an emergency in a matter of hours, not have the tenants boiler break down at 5:01pm on a Friday in mid winter and ignore it for 4 days because of weekends and bank holidays.0 -
Apologies BR , maybe I was a bit sharp and responded without thinking your post through thourghly.
I'm not a landlord but I was previously a tenant for 10 years.
I think if you put this to your tenants it may not appear too favourable. As another poster suggested can you not just screen the call if you really don't want to deal with it at that moment, then if it isnt an emergency, you can deal with it the next day?0 -
19lottie82 wrote: »Apologies BR , maybe I was a bit sharp and responded without thinking your post through thourghly.
I'm not a landlord but I was previously a tenant for 10 years.
I think if you put this to your tenants it may not appear too favourable. As another poster suggested can you not just screen the call if you really don't want to deal with it at that moment, then if it isnt an emergency, you can deal with it the next day?
I agree. But some people might keep ringing.0
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