OneStopPhoneShop.co.uk - awful customer service

peterg1965

I took out a phone contract with Onestopphoneshop in late Nov. The deal was good, in theory. An LG chocolate Pink phone (for my daughter you understand!), free phone, and 13 months 'free' line rental via redemption. Also when I told them I like the deal and that I would go through a cashback website and get a further £20, they said if I took the contract with them then and there I would get an instant cheque back for £30. I took the deal. The cheque would be with me within 10 working days!

Over two months later, lots of phone calls to onestopphoneshop and a personal letter addressed to Mr Charles Dunstone (CEO of Carphone Warehouse - the parent company) still no £30 cheque. I do not know what to do next. They must be in breach of a verbal contract, they probably record their calls, but it is disgraceful customer service.

Anyone had similar experiences? I hope they pay out when it comes to the line rental cashback redemption.

Old_Gold

I sent a letter to four directors of CPW without an acknowledgement from one of them. So dont expect anything from a company run by Bonnie Prince Charlie and his cronies. Complain to the trading standards office nearest to CPW so that they have letters of complaint in the same office and eventually they will have to take action. By the way look up their site and look at the five fundamental rules they say they abide by. Its worth a laugh if nothing else.

pinkemsy

OSPS are a nightmare and their parent company have proved just as bad at ending my contract. I never send cashback vouchers without proof.