Bad leak - Thames water 24 hr number is a joke!

tincat

There is an awful water leak on the road just outside my house. Probably a bathful every minute or so. I contacted Thames Water last night - no answer.

I tried this morning for an hour and eventually got through at about 8.40. I reported the problem, and they said someone would be here within 4 hours. I've just come home early from work and no one is here and the leak is still raging. I'm on the phone with their call system right now (before 5) and no answer.

What more can I do? What if all the water damages our house (it's all banking up by the pavement and running right down the road and around the next road? People keep knocking on my door to tell me about it too.

They told one of my neighbours it would be 4 days before they cld come. I think it's a mains pipe as it's in the road, but what happens if it is a house pipe? Would we be liable for all that water?

mart.vader

tincat wrote: »

There is an awful water leak on the road just outside my house. Probably a bathful every minute or so. I contacted Thames Water last night - no answer.

I tried this morning for an hour and eventually got through at about 8.40. I reported the problem, and they said someone would be here within 4 hours. I've just come home early from work and no one is here and the leak is still raging. I'm on the phone with their call system right now (before 5) and no answer.

What more can I do? What if all the water damages our house (it's all banking up by the pavement and running right down the road and around the next road? People keep knocking on my door to tell me about it too.

They told one of my neighbours it would be 4 days before they cld come. I think it's a mains pipe as it's in the road, but what happens if it is a house pipe? Would we be liable for all that water?

It's a burst main, and no, you won't be liable for "all that water". Water Co's are statutorily liable from damage caused by leakage from their water-mains (Although, as I have found out to my cost, Veolia Water do not adhere to this.)

Phone them again, ( 0845 9200 800 - or "Please call our 24-hour freephone* leakline on 0800 714 614") and this time, tell them they have a broken main (not a leak.) It then becomes an emergency, if they don't get someone out within 2 hours, and a repair crew out within four hours, I'll be very surprised.