MSE News: Energy customer complaints soar

in Energy
25 replies 3K views
This is the discussion thread for the following MSE News Story:

"EDF Energy was the most complained about energy firm over the last quarter, new figures from Consumer Focus reveal today ..."
Read the full story:

Energy customer complaints soar



OfficialStamp.gif
«13

Replies

  • backfootbackfoot Forumite
    2.7K Posts
    We now have an EDF Rep on the Forum. They could be busy.

    Enter stage left EDF fans. :rotfl:
  • DonnySaverDonnySaver Forumite
    547 Posts
    Part of the Furniture 500 Posts
    ✭✭
    Not surprised. EDF are shocking. It's taken them 4.5 months to complete my transfer from EON !!
  • edited 9 December 2011 at 2:40PM
    MillicentBystanderMillicentBystander Forumite
    3.5K Posts
    ✭✭✭✭
    edited 9 December 2011 at 2:40PM
    backfoot wrote: »
    We now have an EDF Rep on the Forum. They could be busy.

    Enter stage left EDF fans. :rotfl:


    :eek::eek: I wonder who drew the short straw in their office that day? :D
  • backfootbackfoot Forumite
    2.7K Posts
    There are some typos in the statement.

    EDF says in a statement: "We are obviously disappointed we have not been in a position to [STRIKE]consistently[/STRIKE] deliver [STRIKE]the high [/STRIKE]any levels of service that we expect of ourselves and that our customers have been used to.
    "We sincerely apologise to those customers who have experienced any problems during this [STRIKE]temporary[/STRIKE]lengthy period and thank them for their patience.
    "Throughout this year we have been [STRIKE]carefully[/STRIKE] incompetently implementing new systems which, once fully in place, will fingers crossed deliver new and improved services for our customers."
  • DonnySaverDonnySaver Forumite
    547 Posts
    Part of the Furniture 500 Posts
    ✭✭
    DonnySaver wrote: »
    Not surprised. EDF are shocking. It's taken them 4.5 months to complete my transfer from EON !!

    Just been on the phone to E.ON to get my money back that they owe me. Spent 10 mins on hold and then they cut me off !! :mad:
  • DonnySaverDonnySaver Forumite
    547 Posts
    Part of the Furniture 500 Posts
    ✭✭
    DonnySaver wrote: »
    Just been on the phone to E.ON to get my money back that they owe me. Spent 10 mins on hold and then they cut me off !! :mad:

    Just phoned again. Another 10 mins ON HOLD and then cut off AGAIN !!

    What is it with these people? They're all as CR4P as each other!
  • E.ON_Company_RepresentativeE.ON_Company_Representative Organisation Representatives - Private Messages may not be monitored
    806 Posts
    Part of the Furniture 500 Posts Name Dropper Photogenic
    ✭✭✭
    Hi DonnySaver,

    Really sorry about this, is there anything I can help with?

    Amy:)
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • DonnySaverDonnySaver Forumite
    547 Posts
    Part of the Furniture 500 Posts
    ✭✭
    Amy,

    Basically, I started my transfer from E.ON to EDF on the 22nd July. However, E.ON still have my money that is in credit. I just wondered when I'm likely to get it back?
  • E.ON_Company_RepresentativeE.ON_Company_Representative Organisation Representatives - Private Messages may not be monitored
    806 Posts
    Part of the Furniture 500 Posts Name Dropper Photogenic
    ✭✭✭
    Hi DonnySaver,

    Yeah that's not right, send me a email with your eon details, to the address in my profile and I'll take a look for you.

    Amy:)
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • ConsumeristConsumerist Forumite
    6.2K Posts
    Part of the Furniture 1,000 Posts Name Dropper
    ✭✭✭✭
    From the EDF statement in the article
    "Throughout this year we have been carefully implementing new systems which, once fully in place, will deliver new and improved services for our customers."
    Is "carefully" a euphemism for "ever-so-slowly"?
    >:)Warning: In the kingdom of the blind, the one-eyed man is king.
This discussion has been closed.
Latest MSE News and Guides

Stoozing, sublets & summer sips

This week's MSE Forum highlights

MSE News

Martin Lewis quizzes Rishi Sunak

Watch the cost of living support Q&A here

Join the MSE Forum discussion

48 craft beers for £50 delivered

One-off bundle for newbies. Excludes Northern Ireland

MSE Deals