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MSE News: Energy customer complaints soar
Former_MSE_Helen
Former MSE 2.4K Posts
in Energy
This is the discussion thread for the following MSE News Story:
"EDF Energy was the most complained about energy firm over the last quarter, new figures from Consumer Focus reveal today ..."
"EDF Energy was the most complained about energy firm over the last quarter, new figures from Consumer Focus reveal today ..."
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Consumerist
Forumite 6.3K Posts
From the EDF statement in the article
Is "carefully" a euphemism for "ever-so-slowly"?"Throughout this year we have been carefully implementing new systems which, once fully in place, will deliver new and improved services for our customers."
Warning: In the kingdom of the blind, the one-eyed man is king.
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Replies
Enter stage left EDF fans. :rotfl:
:eek::eek: I wonder who drew the short straw in their office that day?
EDF says in a statement: "We are obviously disappointed we have not been in a position to [STRIKE]consistently[/STRIKE] deliver [STRIKE]the high [/STRIKE]any levels of service that we expect of ourselves and that our customers have been used to.
"We sincerely apologise to those customers who have experienced any problems during this [STRIKE]temporary[/STRIKE]lengthy period and thank them for their patience.
"Throughout this year we have been [STRIKE]carefully[/STRIKE] incompetently implementing new systems which, once fully in place, will fingers crossed deliver new and improved services for our customers."
Just been on the phone to E.ON to get my money back that they owe me. Spent 10 mins on hold and then they cut me off !! :mad:
Just phoned again. Another 10 mins ON HOLD and then cut off AGAIN !!
What is it with these people? They're all as CR4P as each other!
Really sorry about this, is there anything I can help with?
Amy:)
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
Basically, I started my transfer from E.ON to EDF on the 22nd July. However, E.ON still have my money that is in credit. I just wondered when I'm likely to get it back?
Yeah that's not right, send me a email with your eon details, to the address in my profile and I'll take a look for you.
Amy:)
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"