Signed up for month with Match.com, was charged £137.34!!

SamanthaZoe

Hi all,
I just wanted to warn you about the above (especially at this time when we all need the cash most) as I am currently seething and also hoping that someone may have some advice for me.

I recently joined match.com to try out the services and subscribed to the website for 1 month. Upon checking my bank account, instead of being charged for a months subscription, I had been charged £77.94 on one occasion and £59.40 on another! That is a total of £137.34!!
Seething, I sent their customer sales team a query yesterday and received the following today:

"Thank you for contacting match.com. We understand that you have a query regarding a refund for two payments, one for £77.94 and the other for £59.40. As you only intended to buy a 1 month subscription. We are sorry to hear this and from reading your email we are aware that you did not intend to purchased the 6 month upgrade for your subscription either. Members may cancel and request a refund within 7 days of their purchase if the services paid for have not been used during that time. After looking into your account we are sorry to inform you that we are not able to provide you with a refund, as you have used the paid services and it has been more than 7 days since your purchase. Please accept our apologies as we realise this is perhaps not the answer you were hoping for. However, as a good will gesture we have refunded £59.40 for the price of the upgrades purchased. This will be returned to your account within 21 days. In addition, we have cancelled any further payments so you will not be charged again. Your current subscription will end ?28.05.12? and we would like to help you make the most of your subscription. We hope you have found this information useful, and please don?t hesitate to let us know if there any is anything further we can help you with. For answers to the most common questions click 'Help', available from the footer of any page."

So apparently I have been charged for more than a month! They did not contact me to tell me any of this or to tell me two withdrawels had been made from my account.
My first "payment" was taken on the 1st December so I am going to push for it and try and claim that if I cancel today, that will be within 7 days as it is after payment. Not sure if it will work but I am not happy with loosing £80 either. I would be more than happy for them to refund all of my money and then just charge me for a months subscription anyway but they do not seem to want to do this. I am one angry customer and the service is not worth this hassle!

Just thought I would warn you all. If you have any advice/tips for this, please let me know as this is the first time something like this has happened to me.

Thanks

Samantha

Azari

In before the usual suspects wade in to defend the site on the basis of complex T&C's buried somewhere that is not obvious.

vuvuzela

Azari wrote: »

In before the usual suspects wade in to defend the site on the basis of complex T&C's buried somewhere that is not obvious.

You're 'In' but you didn't actually contribute anything to help the OP, just bumped your post count by 1...

OP - were you charged the 2 sums on the same day ?

AndyBSG

AFAIK, you have a legal right to claim cancellation of any service within 14 days so their '7 day' rule is completely unenforceable.

Meepster

AndyBSG wrote: »

AFAIK, you have a legal right to claim cancellation of any service within 14 days so their '7 day' rule is completely unenforceable.

Not if they have used the service in question...

Oh and it is only 7 days, it's covered under the DSR's...

Pound

£137.34 sounds like a bargain if you found your soul mate. You found your soul mate, didn't you?

burnleymik

Did you use this 'service' they are talking about? If you did, was it clear that this was only for people with upgraded accounts?

arcon5

you didn't read it properly

6 months: £12.99 per month*

instead of £29.99
Invoiced in a single payment of £77.94

you should have selected the service you wanted:

SamanthaZoe

vuvuzela wrote: »

OP - were you charged the 2 sums on the same day ?

Unfortunately not. They charged me on two separate days and did not inform me I was being charged for "bonus services"

SamanthaZoe

Pound wrote: »

£137.34 sounds like a bargain if you found your soul mate. You found your soul mate, didn't you?

I can't even say I have.

SamanthaZoe

arcon5 wrote: »

you didn't read it properly
you should have selected the service you wanted:

That is what I selected. I am a 21st century Scrooge. There is no way in hell I would pay more than £15 for something I have not verified is worth the expense.