Grrrr, RM website down again!!

blue_monkey_2

texranger wrote: »

Royal mail are down again but this time they are taking the P**s

if you have a smartstamp account you will be laughing as they are going to give you a payment of £25 as a gesture of goodwill.

Really?? Where does it say this? I've not heard anything from them at all and I have a Smartstamp account. Not even an apology since the last time about 3 weeks ago - busiest time of the year and still having problems with it.

vending-expert

I think Smartstamp are only paying £25 to people that were charged twice when loading credit a few days ago

vending-expert

SmartStamp® and Online Postage update
I know that the recent problems, including those experienced yesterday, are still affecting some users of our SmartStamp® and Online Postage applications. We are continuing to investigate the causes of these issues and to identify solutions for individual customers, wherever possible.
This includes proactively contacting SmartStamp® customers whose payment cards have been debited twice. Over the weekend, we began crediting those accounts and making an additional payment of £25 as a gesture of goodwill. The majority of the accounts affected by this specific issue have now been re-credited. We are continuing to focus on this activity until all affected customers have been refunded as well as fixing other individual issues for customers.

blue_monkey_2

Cheers for that. It is ONLY if your account got debited twice at the weekend though - I'll have a look to see if mine did. Certainly been nothing extra in there up til today. I cannot even check the account cos 'My Account' the link does not work anymore.