Recover money after customer cancelled order

texranger

steve1980 wrote: »

Of course it does! You are making people on here aware that you run your own hosting company (master/reseller etc) which also shows up in Google searches.

considering their is no mention of my business name and my username has no bearing on my business name then i am not advertising anything. google search webhosting (master/reseller etc) you will find thousands of listings.

pendulum

steve1980 wrote: »

Of course it does! You are making people on here aware that you run your own hosting company

There is nothing wrong with declaring you work in the industry and sharing a bit about your background before giving your opinion on an industry related matter. He hasn't broken any rules.

Slinky

AnnOyd wrote: »

I spoke to the managing director shortly after the finance director sent the cancellation email. He said they were not having problems, and agreed it was unfair I should be out of pocket.

A short while later he sent me an email saying all future enquiries go to the finance director,

Is there anything in the MDs email saying he agrees to pay you?

Seeing that the FD won't respond, can you try emailing the MD and see what you can get by way of a usable response.

Somthing along the lines of

Dear Mr X

Further to our telephone conversation on XX Date in which you agreed that our invoice number 123 for hosting services was payable by your company, I have tried to contact your FD Mr Y by both email and telephone as requested by yourself. To date he has not responded, nor has payment been forthcoming. Could you please confirm to me that you have advised Mr Y that you have authorised this payment, which should be made without further delay.

I look forward to hearing from you

etc etc

AnnOyd_2

Slinky wrote: »

Is there anything in the MDs email saying he agrees to pay you?

Seeing that the FD won't respond, can you try emailing the MD and see what you can get by way of a usable response.

Somthing along the lines of

Dear Mr X

Further to our telephone conversation on XX Date in which you agreed that our invoice number 123 for hosting services was payable by your company, I have tried to contact your FD Mr Y by both email and telephone as requested by yourself. To date he has not responded, nor has payment been forthcoming. Could you please confirm to me that you have advised Mr Y that you have authorised this payment, which should be made without further delay.

I look forward to hearing from you

etc etc

Get a room you two!!

Slinky, thanks for the reply. I've emailed something along those lines. As I expected I've had no response. I'll give it a week then submit a moneyclaim online form. Only got a court fee to lose.

Thanks.

Acc72

AnnOyd wrote: »

I'll give it a week then submit a moneyclaim online form. Only got a court fee to lose.

Thanks.

Send the company a 7 day letter (recorded delivery - copies to both MD and FD).

Following that proceed with the claim - if it goes that far there is no way back (in terms of them becomming a customer in the future) so you might as well include late interest plus legal fees.