Recover money after customer cancelled order

Mistral001

texranger wrote: »

I run a hosting company and how you pay your supplier has nothing to do with your clients.

I have several VPS servers i paid one of these annually other i pay monthly, but i have clients who pay monthly and some annually. My TOS state a clear cancellation procedure. some clients follow this some dont, in hosting you will always have difficult clients and will always lose some this is the nature of the business. we use WHMCS and have a clear invoice structure, which include late fees and if needed LBAs. I have been in this game since 1999 and in my first year i ran at a lose yr 2 breakeven and since then i run at a profit.

If this client has always paid ontime without fail then to say something like "I know for a fact this is a load of rubbish" when they say they are have financial issues especially with the way the economy is at the moment. i would speak to the client and if their is a way they can still host even if it means reducing their fees for a short period and make it monthly. advertise to get more clients that will help the supplier costs.

Re Contracts.

In hosting if they pay monthly then on each payment they are accepting your TOS which in effect is a new contract period. This is what i was told by TS

Agree.

I agree with texranger. The payment arrangement that the OP has with his supplier has nothing to do with his clients.

Live and learn and next time stick to monthly payments from clients, unless your cashflow is such that it can deal with quarterly payments out of step with payents to your own supplier.

somethingcorporate

Let it be a lesson that you should get contracts arranged - they are there to protect you in an instance like this.

texranger

I think the OP is one of these that just Play at being a webhost/designer and do not have any TOS etc. setup, so when something like this happens he has nothing set out to combat this

AnnOyd_2

Thanks texranger. I've been 'playing' for 7 years now. This is the first time anyone has not honoured a verbal contract.

If you have nothing constructive to add, why bother?

Thanks to everyone else for the replies.

steve1980

AnnOyd wrote: »

Thanks texranger. I've been 'playing' for 7 years now. This is the first time anyone has not honoured a verbal contract.

If you have nothing constructive to add, why bother?

Thanks to everyone else for the replies.

This would be because Texranger likes to make people feel little and boast about his own business on here, even though it's strictly against MSE rules.

texranger

steve1980 wrote: »

This would be because Texranger likes to make people feel little and boast about his own business on here, even though it's strictly against MSE rules.

i never advertise my business or belittle anyone on here unlike someone who at every opportunity keeps pushing a certain webhost

texranger

AnnOyd wrote: »

Thanks texranger. I've been 'playing' for 7 years now. This is the first time anyone has not honoured a verbal contract.

If you have nothing constructive to add, why bother?

Thanks to everyone else for the replies.

did not mean to offend you, just the way you explained things sounded if you were new to this business.

steve1980

texranger wrote: »

i never advertise my business or belittle anyone on here unlike someone who at every opportunity keeps bushing a certain webhost

texranger wrote: »

I run a hosting company

Would appear to be advertising........

What's bushing????

texranger

steve1980 wrote: »

Would appear to be advertising........

What's bushing????

saying a run a webhosting company is not advertising as it does not advertise anything.

i meant to say Pushing

steve1980

texranger wrote: »

saying a run a webhosting company is not advertising as it does not advertise anything.

i meant to say Pushing

Of course it does! You are making people on here aware that you run your own hosting company (master/reseller etc) which also shows up in Google searches.