Rant about M&S

Piggles12345

Arrrgh! Really sorry people just I just feel that I needed a bit of a rant about M&S!

I ordered something online to pick up in store. So I am waiting in the queue to pick up my item with one lady being served and one lady waiting in front of me. The lady being served is taking ages and asking really ridiculous questions but never mind! So eventually she b*ggers off and the woman serving calls the middle-aged, well-to-do looking lady in front of me and says 'Very sorry to keep you waiting' and starts making polite conversation about how busy the shop is etc.

So she gets what she needs and b*ggers off and the woman serving calls me. She proerly looked me up and down and just held out her hand for my order confirmation with no apology of how long I'd been kept waiting etc. I'm a firm believer in not judging a book by its cover and if I choose to pick up my M&S items that I have already paid for in pink jeans, ugg boots and a hoody I jolly well will.

So she looked over my order confirmation and said 'what's the surname?' (because I have quite an unusual surname) and she said 'and that's the surname? Are you sure?'

:mad::mad::eek::eek: WHAT AM I SURE?! Firstly, no it's not the surname, it's my surname, where are your manners! And secondly, yes I am f*cking sure... I have been carrying it around with me for my whole life! :mad::mad:

It just seems that everytime I go into M&S it's full of old, rude stuck-up women who just seem to love treating me like sh*t. I just can't help but feel that they're making judgements because I'm young, because I've got cropped platinum blonde hair, because I don't wear pearls and tweed.

Sorry, massive rant over :T

JulieM

I find a lot depends on the age of the person who serves you. A younger person would probably been more pleasant towards you but not chatted to the older ladies.

fluffnutter

I'm intrigued as to what your surname is now.

Piggles12345

Tippytoes wrote: »

Cropped platinum blonde hair, no pearls/tweed etc etc.....but you overlooked the fact that you've a mouth like a cesspit!

Hee hee!! OBVIOUSLY I didn't f and blind in M&S. Blimey, didn't think I'd actually need to point that out!

I wasn't really expecting a chat with the person serving, just the same level of courtesy shown to the woman in front of me would have sufficed.

I need to do back to M&S to take the bloody thing back tomorrow anyway :rotfl:so I'll see what level of courtesy I get then and I might write a letter with a few suggestions!

Oliver14

Some fish with that chip?

beth464

I used to work in M&S and although I can't really comment on the woman who served you, I will say that in my experience it was the older customers who looked like they wanted to chat and take their time. I soon learnt that most of the younger people just wanted to get their shopping, pay and rush out, which is absolutely fine, so I didn't want to bother them by trying to make conversation. Obviously I'd still be polite and pleasant though.
I'll also say that a smile goes a long way - maybe the lady ahead of you smiled at her as she walked to the till? It's not an easy job and it's exhausting being super friendly to hundreds of people every day, especially when most of them ignore you or give you one word answers.
Maybe she realised you'd heard her apologise to the lady ahead for the wait and thought it would sound a bit robotic to say the same thing to you.
As for "the surname" I'd imagine that a lot of the time customers are picking things up for a friend/someone with a different name so it's easier for the assistant to say "the surname" instead of "your surname". Does it really matter?

arcon5

Piggles12345 wrote: »

Hee hee!! OBVIOUSLY I didn't f and blind in M&S. Blimey, didn't think I'd actually need to point that out!

I wasn't really expecting a chat with the person serving, just the same level of courtesy shown to the woman in front of me would have sufficed.

I need to do back to M&S to take the bloody thing back tomorrow anyway :rotfl:so I'll see what level of courtesy I get then and I might write a letter with a few suggestions!

f and blinding would have just confirmed her opinion of you anyway . But you should have bluntly asked her why she feels she doesn't have to be courteous to you!

I have no patience for people in shops who are rude! If it's quite blatant some ofhand comments suchas 'good morning to you too' or 'thank you for your custom & have a nice day' is satisfying when they give you the look of thunder for clearly mocking their inability to treat you like a human being!

arcon5

beth464 wrote: »

I used to work in M&S and although I can't really comment on the woman who served you, I will say that in my experience it was the older customers who looked like they wanted to chat and take their time. I soon learnt that most of the younger people just wanted to get their shopping, pay and rush out, which is absolutely fine, so I didn't want to bother them by trying to make conversation. Obviously I'd still be polite and pleasant though.
I'll also say that a smile goes a long way - maybe the lady ahead of you smiled at her as she walked to the till? It's not an easy job and it's exhausting being super friendly to hundreds of people every day, especially when most of them ignore you or give you one word answers.
Maybe she realised you'd heard her apologise to the lady ahead for the wait and thought it would sound a bit robotic to say the same thing to you.
As for "the surname" I'd imagine that a lot of the time customers are picking things up for a friend/someone with a different name so it's easier for the assistant to say "the surname" instead of "your surname". Does it really matter?

Although I agree, it's probably not so much as the word used, but the way it was said.

tomjonesrules

Piggles12345 wrote: »

I'm a firm believer in not judging a book by its cover

Are you sure about that?

Piggles12345 wrote: »

the middle-aged, well-to-do looking lady in front of me

Piggles12345 wrote: »

old, rude stuck-up women

Piggles12345 wrote: »

they're making judgements ... because I don't wear pearls and tweed.

Azari

tomjonesrules wrote: »

Are you sure about that?

None of the things you listed imply judging a book by its cover.

Most of the attributions are unambiguously visible. The closest to what you suggest is deciding that their behaviour is decided by OP's appearance and that would, whilst admittedly supposition, be them them judging a book by its cover.

tomjonesrules

Azari wrote: »

None of the things you listed imply judging a book by its cover.

Most of the attributions are unambiguously visible. The closest to what you suggest is deciding that their behaviour is decided by OP's appearance and that would, whilst admittedly supposition, be them them judging a book by its cover.

Read back what you have written and see the contradiction!