New Dirty Tricks from CW/O2?

evator

CitySlicker wrote:

I emailed the chief exec of CPW recently and got my problem solved, along with a goodwill gesture. I won't put on the full email address here as sites where this has happened have been googled and CPW has threatened these sites so I'm told, but to email them it's the person's surname without the last two letters, then the initial, then @cpwplc.com. So for instance Joe Bloggs would become BlogJ@cpwplc.com.

Now you just need to work out how to equate that to Charles Dunstone, send him an email and off you go. I wouldn't post his email address in full here, just decypher my cryptic clues, otherwise the company regularly searches for full email addresses and requests they're moved, I don't want this to happen on this site.

Good luck with this too.

Dear CitySlicker, thank you very much for that. I will definitaly write the e-mail.

evator

john-306 wrote:

Same thing going on with me, loyalty rang up and sorted a deal for a SE 850i 250 mins 100 txt £30pm with 2x automatic £75 cashback, i said it was too dear and will look elsewhere, he said let me talk to my manager and I'll see if I can get you another £90, he goes off and returns few mins later saying its ok you can have the £90 as well making it an offer equivilant to £10pm,went through the deal 3 times comfirming everything, ok i say but you must email me details, ok he says you will get them in a few mins.
Next day no email so rings up and low and behold no mention on my details of the £90 ever having being offered, I'll email the person involved to email you the details they say, as we cant contact that department only by email.
Another day goes by so ring again to be told they will pass it onto manager and I will get a call in 48 hours, no call obviously so ring again, nothing on your record sir to say this has been passed on to any magager but i will do so now and also email the person involved to contact you immediately, you will be contacted within 48 hours.
I have the persons name who initially offered me the contract and his manager who is looking into the recording, but cannot contact them be phone as they can only be contacted by email...Yeah right!!!

So now I have a contract that I was told would cost me £10pm and at the monent is costing £17.50, no way to contact the person involved and looks like they dont want to contact me.
Customer services tell me one thing and obviously do something else.

Looks like me going down the legal route if nothing is done soon.
I hate being ripped off.

As for a transcript, well I'd much prefer a taped copy of the recording, not easy for them to alter things that way.

Thanx John, let me know how you get on.

evator

Hi Clive,
thanx for your comments, I have written to the Telecom Ombudsman and am awaiting their response...