Marks & Spencer false advertising

shirley999

I bought some books late on 29th November when they were advertised on the images as '50% off price shown', as below. They were also 3 for 2. I got the 3 for 2 and assumed if I placed my order and then contacted M&S about the discrepancy they would amend my order for the 50% off advertised. All they will say is that the 50% off was advertised too early as the offer only started on 30th November and refuse to honour the offer advertised. I am shocked as I would not have placed the order if I had any doubt in my mind that they would honour the offer advertised. Now I have the hassle of returning a heavy box of books and I have lost out on a £10 off £50 voucher I had used on the order as well.

See below screenshot as evidence of their false advertising, which they admit but don't seem to care about.

McKneff

''''I thought''''''

Famous last words.

paulsad

Where's the 3 for 2 bit?
Click on a book and it says


Offer of the Week! Get 50% off when you buy this product. Discount applies at checkout. Subject to availability. Offer valid from 30.11.11

paulsad

http://www.marksandspencer.com/gp/product/promotions/terms-conditions.html?ie=UTF8&promo=A3RHUVTVKG4NIY&merchantID=A2BO0OYVBKIQJM&mnSBrand=core&pf_rd_r=1KRP6NX548ERRKVNDN57&pf_rd_m=A2BO0OYVBKIQJM&pf_rd_t=201&pf_rd_i=B0051CBD2Q&pf_rd_p=471610133&pf_rd_s=right-1

Auntie-Dolly

Yesterday a TV we were considering buying was £499. today it is £549 with 15% off. Disgraceful.

McKneff

offer valid from 30/11/2011 says it all.

2 Lessons,

Dont presume

Read the small print

Azari

McKneff wrote: »

Read the small print

AKA, "don't trust M&S"*.

(Or anyone else, for that matter.)



* For they will offer you something in big, bold, colourful, text and renege on that offer in small b&w text**.

** And you'd be surprised how many people think that is honourable, acceptable, behaviour.

tomjonesrules

Azari wrote: »

AKA, "don't trust M&S"*.

(Or anyone else, for that matter.)

Paranoid much?

Final_Days

tomjonesrules wrote: »

Paranoid much?

Is that even a question? Or just some ridiculous Americanism you've picked up from somewhere?

shirley999

paulsad wrote: »

Where's the 3 for 2 bit?
Click on a book and it says


Offer of the Week! Get 50% off when you buy this product. Discount applies at checkout. Subject to availability. Offer valid from 30.11.11

The 3 for 2 offer ended on 29th November. My screenshot shows that at the same time they were advertising '50% off price shown' and also a big picture I had clicked through from that said 50% off books, no mention of dates at the time I made my purchase.

paddedjohn

Auntie-Dolly wrote: »

Yesterday a TV we were considering buying was £499. today it is £549 with 15% off. Disgraceful.

15% off £549 brings the price down to £466.65, whats disgraceful about that?