Rogue Customers!

DCFC79

It is disgusting that people do this to honourable/decent folk.

blue_monkey_2

I sell online and I used to get loads of declined payments for Special Orders and when I put 3D secure on, they stopped!! I also have customers who wear stuff (while leaving the labels on) and return it for a refund - which I have to give under the DSR's - it sticks in your throat chucking a £70 item in the bin - at a quite time of year that can wipe out anything I earn after expenses, those items have now become non-refundable Special Orders.

The other trick is to say it is lost in the post and demand a refund after just a few days after postage. I've been doing it long enough to know when someone has genuinely missing something in the mail from the way the emails are worded. I've had one customer recently who has turned into the customer from hell after her mail went missing (police action due for that apparently) - even reckons I have not refunded her when I have. I've had a card payment returned this week so I've had to send a letter requesting payment - I know I probably have as much hope in hell of getting the money for that as well.

Thankfully these customers are in the minority but it still hacks me off.

Valli

Have you not tried presenting the cheque again?

Have to say I too think it's awful though.

Final_Days

You get good and bad customers in exactly the same way as you get good and bad tradesmen. People are people at the end of the day, some are decent, some are not.

texranger

Googlewhacker wrote: »

I took a Business cheque in good faith a couple of years ago.....never again

a business cheque may bounce so you are out of pocket, but you can cause all sorts of bank problems for the sender but just keep representing the cheque as its a business account they will be charged something like £35 a bounced cheque.

jonnyd281

OP, I'd g to the police, I think it's a criminal offence to write a cheque you know you don't have the funds to honour.

Googlewhacker

texranger wrote: »

a business cheque may bounce so you are out of pocket, but you can cause all sorts of bank problems for the sender but just keep representing the cheque as its a business account they will be charged something like £35 a bounced cheque.

Tried it twice and then the bank wouldn't do it anymore, I always thought I could keep representing it just to pee them off

texranger

Googlewhacker wrote: »

Tried it twice and then the bank wouldn't do it anymore, I always thought I could keep representing it just to pee them off

but just think, you may have lost money but 2 bounced cheques would leave them with £70 bank charges

rustyboy21

texranger wrote: »

but just think, you may have lost money but 2 bounced cheques would leave them with £70 bank charges

The problem is the a lot of people who write a dud cheque in full knowledge, are not bothered by the bank charges anyway, as it is most likely a stolen or closed account.

arcon5

But if the customer has already cancelled the cheque i'm not sure they will be charged as it won't bounce as such, just rejected when being processed,.