We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Hastings Direct want £35 to email me my T's & C's
Comments
-
all these sort of add ons like asking for copies or changing address etc.
they sting you !!
Sting is a harsh way of putting it.
Their model is clearly to charge for administration explictly rather than cater for the costs of the few by increasing the premiums for everyone. This allows them to reduce the premium and appear higher up the quote comparison sites.
The consumer has the choice of going with a company with explicit admin costs and lower premium or those with a higher premium with lower or no admin costs.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
Got stung by a similar 'change of address fee' when moving house recently. My other policy with LV= was free - know which one I won't be renewing next year!
Have you thought of hitting them with a 'subject access request' asking for all information they hold about you, including policy details. Should cost a lot less than £35.
Sorry Lisa, but your charging has got out of hand and the name of your department should be changed from 'customer experience' to 'customer exploitation' in my view.
RSmile, it makes people wonder what you have been up to.
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351.3K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.7K Spending & Discounts
- 244.3K Work, Benefits & Business
- 599.4K Mortgages, Homes & Bills
- 177.1K Life & Family
- 257.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards