Hastings Direct want £35 to email me my T's & C's

dunstonh

all these sort of add ons like asking for copies or changing address etc.

they sting you !!

Sting is a harsh way of putting it.

Their model is clearly to charge for administration explictly rather than cater for the costs of the few by increasing the premiums for everyone. This allows them to reduce the premium and appear higher up the quote comparison sites.

The consumer has the choice of going with a company with explicit admin costs and lower premium or those with a higher premium with lower or no admin costs.

Rafter

Got stung by a similar 'change of address fee' when moving house recently. My other policy with LV= was free - know which one I won't be renewing next year!

Have you thought of hitting them with a 'subject access request' asking for all information they hold about you, including policy details. Should cost a lot less than £35.

Sorry Lisa, but your charging has got out of hand and the name of your department should be changed from 'customer experience' to 'customer exploitation' in my view.

R