Laptop Problems

ladymarmalade222

Line Quality F
Ping 582s
Jitter 1118s
Packet Loss 26%
It is saying very poor

Does that make sense?

WarioTBH

Yea that basically shows your broadband line is not performing well at all and rather than this be related to your computer, its most likely related to the actual phone line.

I would get on the phone to your internet provider and get them to do a "Line Check", they should happily do this for you. If it shows a fault, they will send an engineer to fix it, most faults can be fixed within 48 hours at the local exchangem thus... not having to come into your property.

Hope this helps!

ladymarmalade222

Many thanks, just on to VM at the moment, as you can imagine I am in a forever long queue.

I have just done another ping test and the results this morning are:

Line Quality F very Poor
Packet 23%
Ping 84ms
Jitter 51ms

I am hoping it is related to VM.

Another thing, next door are on VM and when our broadband goes off I knock on and theirs is usually off too so I get on the phone. Would they be experiencing similar do you think judging by the ping results? If so I will knock on.

Thanks once again for your help.

xx

ladymarmalade222

Ok acording to the guy on the phone my modem power level is running too high at 56 instead of 54 so there looks like a fault on the equipment at my end and they are sending an engineer monday to have a look.

Does that make any sense to anybody?

Many thanks again

xxx

WarioTBH

I'm not familiar with Virgin Media but if they are sending out an engineer then great news!

ladymarmalade222

Just had a bit of a google out of interest and discovered some issues with Netgear WGR614v9 routers which mine is. They are having the same issues as I am having and VM are being difficult admitting there is a problem and fixing the issue.

http://community.virginmedia.com/t5/General-broadband-questions/Corrupt-downloads/td-p/848413/highlight/false/page/2

I will mention it to the engineer on Monday.

Thanks WarioTBH for all your help.

xx

WarioTBH

I usually hear great things about Virgin Media, admittedly their Cable offerings are going to be in a different class to their ADSL offerings, are you on the ADSL or Cable package? Im guessing ADSL? :P

ladymarmalade222

I have their cable broadband 10mgb. The guy on the phone said he would credit my account with 10.00 for the inconvenience of not getting what I paid for so I was quite surprised, you usually have to complain to get anything.

After the bit of googling I have done I do think it is the Netgear Router issue as those who are experieincing the same have been told the same about upstream levels too high but when the engineer has altered them they are still having the same problem so I am expecting a bit of hassle to get it sorted. Netgear seem to have admitted the problem but VM have not.

My contract has just expired but I am on a brill deal with 3 boxes in the house so would prefer to stay with them but will see what happens on Monday.

I will keep you updated for future reference though.

xx

ladymarmalade222

Just a quick update.

Engineer came out today and did some tests and said the levels were too high in the box at the end of the street and went to change them.

I have since done another ping test and have a grade A excellent result. I will keep an eye on it though.

I did ask him though why this had only started around 2 weeks ago and his comment was that the cable in the box for my property had probably been moved to put somebody else in and thats when the problems would have began.

Just glad to be actually able to open web pages at normal speed again, the downside is my OH is gutted because he thought he had sorted my xmas present (a new laptop) but he has got to think of something else now! lol

Thanks once again for your help

xx

closed

might run better with avast instead of avg