Furious with Youngpoll

heartbreak_star

I think exploitation and abuse are very harsh words for something that may have boiled down to a technical error (can throw a server for a few days and I've herd of a fair few server issues today with it being an unusual date), that's all.

Hopefully it's now sorted and your kids won't have any issues in the future!

HBS x

purple.sarah

saz1970 wrote: »

Oh for goodness sake!

I was trying to help other people who's children are being EXPLOITED! Is that a better word? I do know what child abuse is and would not make light of it.

Thank you for making me feel awful. I won't bother posting again. Good luck to everyone else with youngpoll.

Since you got your money it sounds like a simple payment error, not as if they set out to scam people and never pay up but as if they screwed the payment up. But that's probably not dramatic or traumatic enough for you. And you were trying to make that customer service person feel awful.

emmy05

if ur gonna work in customer service, then u gotta be prepared for the calls an complaints, fair play to u for doin that, didnt realise they were only in bristol, just down the road from me

Avon2001

emmy05 wrote: »

if ur gonna work in customer service, then u gotta be prepared for the calls an complaints, fair play to u for doin that, didnt realise they were only in bristol, just down the road from me

I do work in customer service and I am prepared for the calls and complaints, however there's a difference between being prepared for them and able to deal with them and having respect or sympathy for the person making them. If the OP had made the remark about child abuse to me, I would have put them down as a diva at best. Yes, I would still have sorted out their complaint, but it's highly unlikely I would have made it a priority. To be honest, while I can see why the OP was annoyed about the late payment, my view is that they made a mountain out of a molehill.

purple.sarah

emmy05 wrote: »

if ur gonna work in customer service, then u gotta be prepared for the calls an complaints, fair play to u for doin that, didnt realise they were only in bristol, just down the road from me

There's a difference between a legitimate complaint and accusing someone of child abuse over a missing payment!

mo1963

Firstly let me say that I think people have been a bit harsh to saz1970.
She was just trying to make a point.

I too am having problems with young poll so obviously it is not just a blip with their payment team.

It took my son 19 months to complete his surveys as they were so few and far between - so yes you could call it child abuse, what do you reckon the hourly rate is to receive £20 for all them months of work!!!

I have been trying to get my sons payout now for 2 months and no joy!! I am fuming!! I have emailed them on at least 10 occasions to which I have had one reply and that was to my first e mail. They said they were having a few problems and that they would be back on line shortly, since then absolutly nothing. I have told them that I would report them to Trading Standards but obviously they are not listening to me. I am disgusted with their lack of regard for these young kids who are just trying to get a bit of pocket money. I have had to pay my child myself because I feel so bad.

Any ideas anyone?

Avon2001

Well first off, personally I would question the term work. As a grown adult who has had many and varied jobs in the past (and will probably have more in the future), I'd hardly put clicking through a survey in the same league as even delivering papers let alone a full-time job of any description. As for what you tell your child, how about the truth? Some companies are better to work with/for than others, sometimes people take the mick, learn when to cut your losses. If that sounds harsh, well, maybe it is, but in my view it's a lot kinder than getting children into the habit of spending a lot of energy over small issues. I still think that child abuse is far too strong a term for what appears to be going on with this company, exploitation perhaps would be more reasonable. If the £20 really means that much to you/your child, I'd suggest you look at advertising your annoyance via relevant media, be it writing to the papers (who may or may not cover the matter) or posting on Facebook.

mo1963

First off I do tell my child the truth and didnt ask for advice on that and secondly the £20 is what my child earned for his time and his opinions so yes, it does mean a lot.

Thanks for "your opinion".

mo1963

purple.sarah wrote: »

Since you got your money it sounds like a simple payment error, not as if they set out to scam people and never pay up but as if they screwed the payment up. But that's probably not dramatic or traumatic enough for you. And you were trying to make that customer service person feel awful.

I think that you should feel ashamed. It sounds to me that saz1970 was talking out of much frustration. So she used an in-correct term in your eyes.

And as for a simple payment error, I dont think so. Young poll know exactly what they are doin. I am experiencing the same thing at the moment. I have been waiting for 2 months now for my sons payment and am still no nearer to getting it.

I think you should feel awful that you have made this user feel that they can no longer use this site, so I hope that has made you happy.

GILL635

Whatever the reason for the non-payment (and it is wrong to not pay up, or explain he problem), there is NO excuse for accusing someone of child abuse!

It may have been said in the heat of the moment, but in my opinion it was completely out of order.

She has allowed her child to complete the surveys for money, but I bet she doesn't consider this child labour / child abuse or any other term.

The agent she spoke to was an employee of the company, who by the sounds of it managed to resolve her problem fast and efficiently. No matter how angry she was, the name calling and abuse was inexcusable.

Clearly Mo, you have never been on the receiving end of this kind of thing. Count yourself lucky!

OP, I'm glad you got your DD's payment in the end.