O2 messing me about

grumbler

This would be far to easy way to cancel contracts. Just 'lose' a sim card first, then keep requesting a replacement and saying that you haven't received it.

I would have visited the nearest O2 shop a long time ago.

Wintermute

At the end of the day you need to take some responsibility too, nobody actively monitors your account, there was a failing on O2s part, but there was also failure on your part as you only twice picked up the phone to let them know of the issue, if it was me I'd probably be chasing it up after a week or so of no phone asking if there was any way to speed things up.

O2 did send out SIM cards, but they went missing, it's not their fault it took you so long to chase things up, the two months seems fair as you could have done more to speed things up yourself as you were the only one who knew you didn't have a SIM card and that the ones that were sent out were missing.

stressed_out_dad

Grumbler , wintermute.

Firstly i contacted them a total now of 5 times for the sim as the one i requested yet again last week has not yet arrived over a week later only twice by phone but what difference is it if it is phone or webchat surely that is what it is for ?

and what about the last 2 sims which they knowingly never sent out are you excusing that as well ?

Unfortunately its not as black and white as that in my world i work away from home for long periods of time and isnt as simple as walking into an o2 store , im also not home everyday to see if it has arrived , lastly i may have to go long periods with very limited comms home , so no it wasn't totally there fault but not as simple as you guys suggest.

I have suggested that in future a better way of sending out the sim cards would be to send them signature post and add the postal cost to peoples monthly bill etc. they believe this is a good idea and have put it forward to there customer relations team.

I would also like to add that i got another e-mail today confirming that they will re-imberse me for the duration ive been without sim which is more than i expected so to me that is them accepting responsibility and certainly makes me happy.

thanks for the help guys much appreciated