VODAFONE - Complete morons

missesther

Ditto the comments - I have the Galaxy S2. Never looked back, fantastic phone. I look with pity on all my friends with iphones.

Yogibear

967stuart wrote: »

Rubbish, you call their number and I will bet you speak to someone in india !

I have spoken to them in the UK and Egypt even the guys in India do their best to help,as a Scotsman I find the southerners cant understand me.............lol:rotfl:

missesther

Yogibear wrote: »

I have spoken to them in the UK and Egypt even the guys in India do their best to help,as a Scotsman I find the southerners cant understand me.............lol:rotfl:

You joke - my poor dad was born and raised in Glasgow and moved to Watford when he was 20 and they paid for him to have elocution lessons because they couldn't understand him.

usuf05

967stuart wrote: »

Been a customer with Vodafone for 7+ years.

My contract is up for renewal and they called and asked me what phone I would like, I told them the Galaxy S2, the guy said fine, but we will need to increase your current price plan of £21.50 up to over £30 !!

I told him NO, and that I was actually looking a Vodafone deal online that was way cheaper than £30 (and had a cash back offer to boot), he told me I was WRONG as they don't do cash back deals ... I told him that O2 do the phone and deal I want for £21.50 ... His answer was along the lines of - 'go with them then' LOL

I typed out a letter to Vodafone canceling my contract and stated that if they would like to retain me as a customer then they could simply offer me the same deal as O2 and I would be happy to stay ..... I received a letter back from them telling me they will be canceling the contract on the date that its up and also they wanted to know why I was leaving them (even though this was stated to them verbally, in writing and in an Email!!!!) and that they would be happy to try and do a deal with me (even though they refused and encouraged me to go with O2)

Their customer service (or lack off) has to be the worst I've ever encountered, all Indians who haven't a clue and just reading and typing off a script.

mate i 100% agree with you!!

I am sooooooooo ANGREYYYYYYYY!!!

I have been a Vodafone customer for over 4 years now and usually agree to stay with them once they offer me a half decent retention deal. However more recently they have forgotten what retentions is i think. The best they can offer me is deals that are actually more expensive then what you can get online.

They have the attitude of well go to another provider and ‘here is your PAC code, GOOD BYE!!’
As well as all the above they slander (and slag) of their competition i.e the THREE network in the hope I don’t join them.

My contract is up on the 8th of DEC and i certainly wont be staying with a network that no longer rewards loyalty, unless they see the light and decide to offer me something half decent!

It is a very sad day indeed

tomjonesrules

usuf05 wrote: »

I am sooooooooo ANGREYYYYYYYY!!!

Methinks perspective may be required here, along with a lesson in how to reduce a £60 phone bill.

arcon5

tomjonesrules wrote: »

Methinks perspective may be required here, along with a lesson in how to reduce a £60 phone bill.

some manners would also be nice if his other thread is anything to go by..

Mrs_Ryan

I've got a Galaxy S2 and dont really like it. However I also have a BlackBerry and compared to that its brilliant!