Orange Broadband and Spotify not working

hunterms

Just an update on this.

After calling Orange to complain - spotify is now working again.

Took about 4 days after my initial complaint.

Will repost if any further problems

GreenApple

I know that this doesn't resolve the actual problem at hand (Orange messing you all around) but if you mark your playlists to be available offline, you can sync them during the day and happily play in the evening - this will do the job for now (unless you're on the Free version of course)

hunterms

Hmmm - thought this was fixed for me.

But it now gone back to exactly as it was before.

Tried it today 2.30pm and all was well
Just tried it again 8pm - and its not working

Really cheesed off with orange - screw them - they are going to feel my wrath - where's the phone?

littlesheepy

Exactly the same for me. Spotify was working fine yesterday afternoon. Tonight, i can't even get all the covers to load and no songs to play. Unfortunately i'm going out in half and hour but tomorrow they'll be getting a call. This is ridiculous

hunterms

Just phoned orange again.

The technical guys in india have no idea what spotify is apparently


I then got transfered to a guy in the uk who also didnt know what spotify is.

I am going to have to change to a new provider but that will mean 5-7 working days with no internet - aaargh

Really cheesed off about this.

ps. Spotify still not working

redflag

I've been having the same problem over the last month or so.

My spotify streams faster on my iPhone using (orange) 3G than it does on my orange home broadband connection on my laptop.

Very frustrating.

littlesheepy

I've just rang orange again.
Explained that it's fine in the day but not at night, so it's not the router and I've never had problems before until recently.
Wanted to test the router, which again explained in fine in the day.
Decided she wanted me to do an official speed test via a wired connection that I don't have while she did sommething on my account. Decided then wireless would be ok.... 15 minutes of hanging on it still won't load. Asked if using a mac made a difference but it doesn't although she decided it should be a wired connection, not really a wireless one. Is sending me a cable :-s
Complained that after how many years I've been with them, I just want the same service in the day as in the evening and asked how long my contract had left, as I'll be looking elsewhere if I can't get the service I want and have had before. She very quickly decided to escalate the call for me and now has engineers looking into it?!
I need to ring back tomorrow to see how it's going

littlesheepy

Finally, after 3 days of calling, line tests that didn't work and basically being passed around, i've got an understanding of what's going on from one very helpful chap and it's kinda the answer i guessed it'd be.
Apparently, Orange no longer own any of the equipment at our local exchange (which they previously owned half of) and instead of their own LLU?! Orange now uses BTs SEN?! lines (excuse me if the 'technical' wording is incorrect). This causes a problem where i'm technically getting 12.5meg connection but something to do with 'throughput speed'? means i'm actually only getting 4meg due to congestion on BTs lines. BT class 4meg as an acceptable speed, so despite orange not being happy (was previously consistant 8meg with orange equipment) BT will not do anything to their exchange to fix this problem. Basically it's a company stalemate with all the customers affected stuck in the middle.
I guessed it might be something to do with the fact i'd read that Orange no longer maintain their own equipment but just wanted somebody to actually understand and explain the fact. Also i wanted them to acknowledge when they updated my contract in August, that had when i specifically asked, "will my package or terms change", they said yes, we're changing something, that i wouldn't have a agreed.

The kind chap has now revoked the contract, meaning i can change supplier at any time if i wish and a month free for the trouble.
Now i just need to decide, do i stick it out and cope with the fact that at peak times, it's going to be slow for certain things and probably will be with any company if all the internet companies are going to have the same exchange issues? Or do i jump ship now i have an opportunity and get tied into another contract with possible similar problems?

eaststreetsteve

I have been a Spotify and Orange user for years. During the last 3 months of 2011 Spotify stopped working over my Orange internet connection to my HTC mobile after about 7.00pm on any evening. I have made enquiries to Orange and Spotify but no satisfactory explanations or solutions. I was pleased to find reference to the same problem here; I have found no reference anywhere else. Regrettably I am now going to cancel my Spotify Premium subscription and take out the Deezer equivalent, both are £9.99. per month. Of course, Deezer works perfectly over my Orange internet and WiFi to my mobile at any time of the day. I couldn't say because I don't know, but it appears that something changed around about September 2011 to stop Spotify working over Orange. Certainly my experience.

callumh_2

I am experiencing the same problems. Sometimes it takes up to five minutes before a song will start to play.

I had some success with using a proxy to my dedicated server in London, it would only hang for about 10 seconds before the song started playing. Any other time then it's fine. Unfortunately I can't remember whether it was like this before we were switched to BT's service. I do get a faster upload than I did before though, so it's not all bad!

If you want to find out, go to your Livebox interface (put 192.168.1.1 into your address bar), log in, go to "System Information", find the "Gateway" IP address, and look it up on whois.domaintools.com to see who owns it. Right now mine is 213.1.113.80 which is owned by "BT Public Internet Service" with autonomous system routing number AS2856 (BTnet UK Regional network).

I'm not sure if it is Orange traffic shaping P2P before other P2P applications seem to work fine for me. I thought maybe it could be peering issues with BT and Spotify's network. One of their IP addresses is 78.31.8.19 which is assigned to "Spotify Technology S.a.r.l" in Luxembourg however it is actually hosted by Gyron Internet in the Hemel Hampstead or Docklands datacentre (as known by their autonomous system routing number AS29017). I have also pinged this IP from my Orange connection, and it is always less than 30ms. The full range of Spotify IP addresses seems to be 78.31.8.0/22 then digging deeper I discovered that authentication is performed by ap.spotify.com which has IP addresses 78.31.8.14, 78.31.8.15, 78.31.8.16, 78.31.8.17, 78.31.8.18, 78.31.8.19, 78.31.8.30 and 78.31.8.146 where it first tries to connect to any of these addresses on port 4070. If that is blocked, it will then try port 443, if that's blocked, then port 80. As for streaming the music, it seems to use any ports from 14000 to 65000. Furthermore it seems they might have 193.182.8.0/21 and 95.215.60.0/22.

Hope this post can be of some use!