T-mobile Account Limit??

chadwicksmith

Hi.

Just was wondering if anybody on here has got a limit on their t-mobile account so if they reach that limit their services are stopped?

For example, i have 4 lines that total to £40 per month and a limit on my account of £60. So if i made call charges over £20 then my services would stop?

My current limit is £750 per line i think :eek: i asked to lower it but they said no, all they could do was increase it!

Surely something can be done?

regards

grumbler

chadwicksmith wrote: »

...

Surely something can be done?

Surely. Next time you can chose PAYG or a special caped tariff like You Fix plan at T-mobile or Pay Monthly Caped at Tesco.

chrispafc

They have put mine at £90. The third party reseller told me to ask for £180 limit. I am grateful for the lower credit limit because at least a thief can't run up too much debt on my account!

grumbler

It's a delusion. Unless it's a caped tariff, the limit is in place to protect the network, not you. If they don't cut the line you'll be responsible for all charges.

chadwicksmith

chrispafc wrote: »

They have put mine at £90. The third party reseller told me to ask for £180 limit. I am grateful for the lower credit limit because at least a thief can't run up too much debt on my account!

How many lines do you have and do you pay by direct debit?

chrispafc

I have one line and I pay through direct debit.

chadwicksmith

chrispafc wrote: »

I have one line and I pay through direct debit.

I have 4 lines and pay around £30(with discount) by direct debit. just got off the phone with them and they said that they could only increase not decrease?!

chadwicksmith

grumbler wrote: »

Surely. Next time you can chose PAYG or a special caped tariff like You Fix plan at T-mobile or Pay Monthly Caped at Tesco.

Didn't know tesco do capped pay monthly..

chrispafc

chadwicksmith wrote: »

I have 4 lines and pay around £30(with discount) by direct debit. just got off the phone with them and they said that they could only increase not decrease?!

Any way to increase the chances of customers racking up huge bills! I negotiated unlimited landlines as an extra free booster to ensure I didn't use up my 300 minutes.