Please help - I accidently signed the phone Contract!

pollyanthus

Hello.
Can anyone please help. I have just realised that when i signed up for my mobile phone - it was actually for 18 months! I didnt agree to that but just signed the contract - assuming it was only for 12 months!!!
The cancellation fee is £124 and the minimum monthly payment is £15 until August - which i resent paying as i feel i have been ripped-off.
I now have a work phone - so don't need my T-mobile personal contarct and want to get rid of it. Can I do this? Do I have a leg to stand on?

Thanks

Polly

KittyKate

How long have you had it? Normally with contracts of this type there is a set 'cooling off' period. Did the salesperson not make it clear it was an 18 month contract? If not you could argue it was mis-sold to you but this might result in the contract being dropped to 12 months. I don't know what T-Mobile's terms and conditions say but you should have a copy on your contract, what does it say?

Reestit_Mutton

pollyanthus wrote:

Hello.
Can anyone please help. I have just realised that when i signed up for my mobile phone - it was actually for 18 months! I didnt agree to that but just signed the contract - assuming it was only for 12 months!!!
The cancellation fee is £124 and the minimum monthly payment is £15 until August - which i resent paying as i feel i have been ripped-off.
I now have a work phone - so don't need my T-mobile personal contarct and want to get rid of it. Can I do this? Do I have a leg to stand on?

Thanks

Polly

Hi Polly,

Welcome to MSE.

I fear that there may be little you can actually do to improve your situation other than accept the cancellation fee. However, this fee is often equal to the remainder of your line rental for the contract term so it's usually best to just keep the contract active so that you can use the free minutes if you so wish.

Of course, as the previous reply suggested, if you are within your cooling off period you should be allowed to just take the handset back to the store and request a cancellation of the contract - you'll still have to pay the network for any calls that you had made in the meantime though.

However, there is something you could do to prevent this from happening to others...if you genuinely believe that you were misled, complain in the strongest possible terms to the network. At the very least, the network will note your complaint and, if this becomes a regular type of complaint about the retailer that you used, they will eventually take action against the retailer.

Customer complaints about retailers are taken seriously by the networks - for instance recently a number of retailers were struck off Three's direct deal list (and placed on a "do not trade" list with the distributors) because of the number of cashback-related complaints that the network had received about these retailers.

Other networks are taking similarly strong stances against retailers who generate large numbers of complaints because they do not wish their own reputations to be tarnished by association with such retailers.

HtH
Reestit Mutton