Question about TalkTalk/other broadband recommendation needed

lowdenclear

We've been with TalkTalk since June, on their Talk 3 International plan... Now, it works out well for calls, seeing as we get most international calls for free (the only down side is that Norway isn't included on the list, as one of my housemates is Norwegian!)... But we're not happy with the broadband, which is also packaged in with it. It's just been really unreliable and tends to disconnect when you receive a call, and then not want to connect again at LEAST until you reboot your machine... and then sometimes not for DAYS!!! :mad: Not really good when my job requires me to work from home sometimes (and be online all that time) and so therefore we need a reliable broadband connection....

ANYWAY. We're moving house next month, and as we're still under contract, are taking TalkTalk with us... But I was wondering, do you HAVE to use the broadband part of the Talk 3 International plan, or can you have it for calls and use a different provider for broadband? Work will pay up to £20 a month for broadband for me, so I was thinking I might be as well ordering something that isn't going to fall over every 5 minutes... Does anyone have any recommendations?

lowdenclear

Can anyone help with this?

swimityswim

Hi there,
We're with the Talk Talk International package without broadband, and were planning to have our Broadband with them also, as it would work out free I believe. However I have heard so much negative feedback about them that Im thinking of going elsewhere for broadband. I would imagine that you would just have to contact talktalk to get a mac code from them, this enables you to release your broadband line from them, and then you can switch. Shouldnt be a problem keeping on the same package for calls, but it will cost you the same as it does now but you wont be having the broadband with them. But if your employer is willing to pay for you to have broadband elsewhere then youve not lost anything! Good luck on finding a better supplier! HTH.

sievm

Your problem with disconnections sounds like you do not have a microfilter/splitter fitted to the telephone socket that you are using for your broadband. There is a discussion on this thread

http://forums.moneysavingexpert.com/showthread.html?t=255613

lowdenclear

No, there's definitely a microfilter fitted... BTDT!