Comet-Direct Dodgy Dealing on Ebay

forgotmyname

Only if you put the word fraud. Simply state no item received ..

the_lunatic_is_in_my_head

I'm far from being a lawyer but:

http://legal-dictionary.thefreedictionary.com/fraud

A false representation of a matter of fact—whether by words or by conduct, by false or misleading allegations, or by concealment of what should have been disclosed—that deceives and is intended to deceive another so that the individual will act upon it to her or his legal injury.

antrobus

oscardog wrote: »

Selling something you do not have - is that not fraud?

Legal Fraud definition - Conduct that is considered fraud under the law despite the absence of an intent to deceive because it has the same consequences as an actual fraud.

Also:

Fraud in law : fraud that is presumed to have occurred in light of the circumstances irrespective of intent to deceive

So taking money for something you do not have...........................?

I'm no lawyer but would be surprised if that was 100% legit.

A quick Google confirms that these definitions come from Merriam-Webster's Dictionary of Law ©1996. That would be US law then.

For the UK read http://www.cps.gov.uk/legal/d_to_g/fraud_act/ - generally speaking, dishonesty is required.

antrobus

ludovico wrote: »

I'm far from being a lawyer but:

http://legal-dictionary.thefreedictionary.com/fraud

A false representation of a matter of fact—whether by words or by conduct, by false or misleading allegations, or by concealment of what should have been disclosed—that deceives and is intended to deceive another so that the individual will act upon it to her or his legal injury.

Source:

West's Encyclopedia of American Law, edition 2. Copyright 2008 The Gale Group, Inc. All rights reserved.

the_lunatic_is_in_my_head

Thanks, as I say I'm no lawyer.

The notion of a branded company selling an OOS item being fraud is beyond ridiculous to be honest.

Comet_company_representative

oscardog wrote: »

I have just been through the trials and tribulations of buying an item from Comet-Direct (the Ebay wing of the high street punters).

Bought the item, paid immediately (as they demand) then they email with a delivery date. The day before (8 days after I paid for the item) they email to say the item is not in stock so I wait another week for it.

I leave neg feedback (one of about 20) stating that they are selling items they do not have. Suddenly my feedback and about 10 others disappear.

I complained and was told that my feedback met "removal criteria" so was removed. This is a disgrace. A bloke went to prison for selling stuff on Ebay that he did not own and I thought it was a principle of Ebay that if you do not own it you cannot sell it. This is the same thing yet they are not only getting away with it, Ebay seem on their side.

Not happy but not giving up.

:mad::mad:

Hi oscardog

I am sorry to learn of the problems that you experienced when making a purchase from the Comet site on Ebay.

Unfortunately when the page was originally introduced, there was a system error, which meant products were put online that we were still awaiting the stock of. This error occurred due to a mix up between ourselves and Ebay and as soon as we became aware of this problem, we contacted all effected customers to advise of the error and offer either a refund or an alternative delivery date.

I can confirm that this error has now been resolved and all products showing at the time of this post are available to purchase. Again, please accept my apologies for any inconvenience that this has caused.

Chris from Comet

MyOnlyPost

Comet_company_representative wrote: »

Hi oscardog

I am sorry to learn of the problems that you experienced when making a purchase from the Comet site on Ebay.

Unfortunately when the page was originally introduced, there was a system error, which meant products were put online that we were still awaiting the stock of. This error occurred due to a mix up between ourselves and Ebay and as soon as we became aware of this problem, we contacted all effected customers to advise of the error and offer either a refund or an alternative delivery date.

I can confirm that this error has now been resolved and all products showing at the time of this post are available to purchase. Again, please accept my apologies for any inconvenience that this has caused.

Chris from Comet

Hi Chris

Could you comment on how / why you have removed customers feedback? Surely it should be a level playing field for all regardless of size. If a customer of mine leaves negative feedback eBay are VERY unlikely to remove it.

oscarward

ludovico wrote: »

So why support the likes of Comet and not purchase from an independent trader?

Which is exactly what I did on Monday, our washing machine expired and looking round the internet saw a Zanussi at an atractive price on the Comet website. I tried to do a reserve for collection but saw that estimated delivery availability was 20/12 in all the local branches.

Rather than wait I drove to the local independant supplier in the nearby town and had a wander round the showroom, after talking to a salesman I decided on a Hoover washing machine. Basically the Zanussi was made in China and the Hoover in the UK both the same price, similar spec, both in stock. So I bought British.

I paid at 9:30 and it was delivered at 10:20 (for £10 including disposal of the old one). :j

Result

GregtheHammer

MyOnlyPost wrote: »

Hi Chris

Could you comment on how / why you have removed customers feedback? Surely it should be a level playing field for all regardless of size. If a customer of mine leaves negative feedback eBay are VERY unlikely to remove it.

This is a valid point, I would be interested to hear a response

oscardog

Me too.

I await with baited breath (but am not holding it).