broken htc desire z - 12.5 months in!

bethie

Hi -

Just an update on my poor poor phone situation!!!

I sent it off to HTC for repair, and they are saying the LCD screen has cracked. They said it isn't under warrenty and will be £85 to repair. My question is, is it possible for the LCD screen to crack when there physically isn't anything wrong with the phone? No scratches, dents, dropping, pressure etc etc.

It was literally fine one minute, sat on a shelf for 2 hours without being touched, and then when I returned it had a black glow.


I've escalated the repair at the Centre for some 'proof' but just wondering if I should resign myself to paying the money?

Many thanks for all your help!

Rusty!

It has been known to happen, annoyingly enough. No idea how though.

I remember a reviewer on a tech site had a Nexus One that was just sat on his desk on charge, and the AMOLED layer mysteriously cracked.

MissKeith

My friend had a handset with a tiny chip in the screen but it wasn't bothering him so he ignored it. He set it down on his desk one day and it cracked before his eyes. He assumed the impact of him setting it down expanded the chip into a crack.