Halfords - Can I still get my money back? 30 January 2007 at 8:12PM in Praise, vent & warnings 3 replies 1K views

JayneH_3

I bought a bike about eight months ago from Halfords, and at the same time bought a maintenance agreement for it. The bike looked good, but was very poorly manufactured, and had to be repaired on numerous occasions. Eventually I asked Halfords to take the bike back, and give me a refund. They said that they couldn't do that, but would give me credit for the bike against another one. I decided that I would take the credit for £300, and buy a bike costing £500 - this time one I thought would be really good quality.

I have ridden the darn thing home, (3 miles) and the gear shifter has broken causing the chain to snap. I'm devastated.

I have spoken to the store manager, they are coming out to collect it and return it to the store for inspection.

Can I ask for my money back, as the bike is clearly not fit for purpose - or did I lose my rights when I accepted the original credit note?

All help and advise appreciated........

hollydays

Only advice-dont trust them..

furrypolka

You could reject the bike as not being of satisfactory quality but Halfords would then have to return you to the position you were in before you made the contract for this second bike, i.e. £200 refund and £300 as a credit note.

As you accepted the credit note previously you will struggle to get a cash refund.

JayneH_3

Thanks, I had a feeling that that might be the case. I've got a meeting with the shop manager later................