Quick tip. Just press the button and sail through Customer Services.

toblerone_2

lyric_grace wrote:

It works if you press 9 alot of times on the sky customer service phone number never tried # but will in future! Thanks Martin great tip!!!

does this get you the police?999

Heinz

toblerone wrote:

why dont they forget the queue and only answer our call when they are ready to deal with us.like a home phone line does!

Because they make money (a rake off from what you pay to phone then) while customers are on hold, pressing option buttons, listening to music-on-hold or being read the script, that's why!

Zubathestar

Thank you for the tip but I gave up speaking to customer services ages ago, if I have a complaint I email. I get a response within 24hours and usually that is the end of it as they email to say they have rectified the problem. Although this wouldn't work for more urgent matters it works well and you get to say everything you want to without being interrupted or worse getting the phone put down on you.

An example is Sky, I complained via email they gave me 6 months extra half price on top of the 3 months I already had and £25 for my trouble.

Oh an emailing costs you nothing if you already have it

confused1

Idiophreak wrote: »

I really don't like speaking to these people with a "slight accent". It makes me feel stupid that I have to keep asking them to repeat themselves.

And in my opinion good CS doesn't include making your customers feel stupid.

As to "it would cost more". Fine. I'd quite happily pay a couple of quid per year for a "speak to someone english" option on my account.

You must be joking if you think 'someone English' can speak comprehensible English! Gobbledygook, more like. One could be forgiven for mistaking that we are living in a foreign country. But I suppose Scotland and the North qualify as that.

parkside_stroller

Do any of you call centre staff (or anyone else) know if any of these companies use a deliberate policy of letting the customer hear the messages about products before they are put in a queue for staff to answer the call?

I sometimes get the feeling that the answer to my call is being deliberately delayed as part of a money making exercise.

BestFootForward_2

Teacher2301 wrote: »

you got wound by the commment!

Teacher2301 wrote:

by the way - 'there' is spelt 'their' - sorry

You spelt comment incorrectly :rolleyes:

[Deleted User]

confused1 wrote: »

You must be joking if you think 'someone English' can speak comprehensible English! Gobbledygook, more like. One could be forgiven for mistaking that we are living in a foreign country. But I suppose Scotland and the North qualify as that.

Most northern regions speak English with a lot more accuracy then southerners.

For example - Bath is pronouced "bath" not "barf". Words that dont have Rs in them dont have Rs in them
Stairs are called "stairs" and not "apples and pears"
I is prounced "I" not "one"
Dad is pronounced "dad" not "daddy"

And who has a clue what anyone from the west country is going on about, probably something to do with some crop rotation or cider.

I agree though sometimes an english call centre can be worse then an idian one but it depends who you get through too you may be lucky.. or not

confused1

Zubathestar wrote: »

Thank you for the tip but I gave up speaking to customer services ages ago, if I have a complaint I email. I get a response within 24hours and usually that is the end of it as they email to say they have rectified the problem. Although this wouldn't work for more urgent matters it works well and you get to say everything you want to without being interrupted or worse getting the phone put down on you.

An example is Sky, I complained via email they gave me 6 months extra half price on top of the 3 months I already had and £25 for my trouble.

Oh an emailing costs you nothing if you already have it

Where did you find Sky's email addr?! I have never been able to. Likewise, Orange Wanadoo is very coy about theirs. They prefer tel contact as it is more profitable.

acsmith

Teacher2301 wrote: »

by the way - 'there' is spelt 'their' - sorry but I am a teacher and the literacy of our children is bad enough without having children's books publishing text type eg 'coz' for because and now we as a nation can't even spell - what next!

DO you think I'm taking the criticism too personally?

Can you teach me what 'eg' means please?
Glass houses.....stones......

fen

When trying to contact PC world you are given a call centre number, and then you are usually passed onto another call centre. Why don't they give the direct numbers for the store? (They are X directory)

When contacting the central contact number for PC World (0870 242 0444) - First press the # then enter the 4 digit store number followed by *

This will put you directly through to the store. (You can get the store number off the receipt)

Works perfectly.

My First Post Hope it helps:rotfl: