Program hangs using wireless router

tiff

Need some help on this. My DH installed a wireless router at the weekend. Internet is working fine but I use some software for a job I do that always hangs, meaning I cant use it whilst using the wireless connection. Pretty pointless lol

Have asked around and been advised it could be the pc network card or a firewall problem. Not sure really how to go about finding which problem it might be or which it is most likely to be. Is it likely that I cant fix this and have to go back to using the telewest modem?

GreenNotM

Does the software still work with the old router ? Is that old router still available ?

If so you may need to set up a VPN throught the inbuilt firewall of the new wireless router. You maybe able to see how the old router was set up ?

Have you got office tech department to ask for the settings ?

There may be mention of tunnelling, proxies, ip forwarding, don't worry ... all similiar

albertross_2

what's the software?

tiff

The software is Kes.

There is no old router, we were using the telewest broadband connection, still am at the moment.

What is a VPN?

albertross_2

Could you elaborate on this bit..

"Internet is working fine but I use some software for a job I do that always hangs, meaning I cant use it whilst using the wireless connection."

what is the link between the hanging and the wireless connection? Does KES use the internet, or is it a standalone app?

VPN is a virtual private network, and encrypted link across the internet from a home to a workplace.

tiff

Yes, Kes uses the internet. It's a knowledge entry system (if you didnt know that bit)

albertross_2

Where does it save the data to?

Is it connected to your work system using a vpn?

Does it only hang when using wireless, does it work with a wired connection through the router?

If you are using a vpn, you could try reducing the mtu setting on the router to 1400

tiff

Ermm dont know.

Sorry dont know if I'm using a vpn or not, assume that I'm not?

Only tried when pc was using wired connection through the router. Havent tried wireless only. Will get my OH to try that and see if it makes any difference.

albertross_2

Still struggling to understand your problem.. what is the issue with wireless

Do you mean that using a wired ethernet connection to the wireless router, kes hangs, but using a direct connection with the same lead to the cable modem, it works?

tiff

Yes, that is what I mean.

albertross_2

but the internet works fine using the same wired connection to the router?

What is the nature of the hang, does it do it straight away, any error messages?