Currys - rude customer service

uktim29

stogiebear wrote:

Dreadful people! I went to the Newport branch of the Isle of Wight and waited in line to exchange an item. After 20 minutes I got to the front of the line and the woman closed her till for lunch leaving one lady dealing with a seperate line of customers.

She told me that if I paid her for working her lunch break she'd deal with me!

I'm not patient with these types of people so I just took the replacement item from the shelf (a boombox/mp3 player) and walked out with it.

I left her with my faulty unit and the receipt and her last comment as I exited was "What about your warranty!" :O

I gave her a digital response and drove off!

She obviously wasn't able to take a break unless she closed her position (thats not actually her fault!)

And from the sound of your post and your lack of tolerance if you were in the same position you probably would have done the same thing or worse.

BBC

currys are the worst I went to a sales assistant to ask if I could purchase an item he told me that he couldn't possibly help me he was just too busy

Elmer_Dudd

I have been told that Currys Customer Services monitor this website in particular-they must be gutted with the feedback.
Lets hope the Ch Exec gets his finger out and starts treating the customer with the respect and dignity and common sense they deserve and begin earning his huge wedge by putting things right-but don't hold your breath.:mad:
Every negative post on here will hopefully deter the company from shafting JOE PUBLIC on a daily basis:T
Be very careful with Currys and the DSG group!
Elmer:cool:

digp

I Wud Not Use Smelly Curries If Thy Wer Givin Thngs Away 4 Free.

uktim29

digp wrote:

I Wud Not Use Smelly Curries If Thy Wer Givin Thngs Away 4 Free.

Up to you, but if they were giving things away for free I'd take everything!

HeaddyMX

uktim29 wrote:

Up to you, but if they were giving things away for free I'd take everything!

They would probably be faulty items anyway, that somehow mysteriously would work when they "tested" it.

looby-loo_2

I use Curry's every time I want to buy electrical goods.
I use them for my research. (I don't ask assisstants, they never know - I just have a good look, read the spec, and use my judgement.
I never buy anything.
I note down their prices sometimes use them to pricematch.

Then mostly I try to use my local dealer who can deliver for free the same day, or the next, does his own repairs once the one year warranty is up and is honest and knowledgable about his products. Well worth the £20 extra I paid for my new Bosch washing machine.

ardendorf

BBC wrote: »

currys are the worst I went to a sales assistant to ask if I could purchase an item he told me that he couldn't possibly help me he was just too busy

Right, you expect sales people who are busy with other customers to drop everything and help you? patience is a virtue

hollydays

ardendorf wrote: »

Right, you expect sales people who are busy with other customers to drop everything and help you? patience is a virtue

The correct response would, be I am terribly sorry, I will get someone else to help you/help you as soon as I am finished.Its about attitude-that and staff training.

kr15snw

As an ex employee of a big electrical retailer (think orange and black) I find alot of the time the customer is the person in the wrong, but there are also times when other sections of the company screw up causing problems for the instore staff.

The rule for returns generally was:

If its broken we will do what is stated on the manufacturers warrenty. If the customer choses not to purchase our warrenty then we must do what the manufacturer states! There isnt a way around this without SERIOUSLY getting in trouble with the manufacturer.

Now some manufacturers are really annoying with things like this. I believe its Meile who say that from day one products must be sent away for testing, whereas nearly all others are replacement / warrenty if under 28 days. This caused many problems! I remember one woman bought a product in she had bought only 1 hour ago that wasnt working, well it had to go off for repair because thats what the manufacturer stated. If theyre not happy with that well then dont buy that brand again, or make sure you ask what the specific returns policy is on a product before you buy!

If the product is working fine and is unopened (i.e. can go straight back on the shelf) then a refund is fine to give. But we cant take back items just because 'I dont like it' as we then lose money because you cant sell it on at full price! It seems common sense to me...

One example of this was when a woman had a washing machine delivered and she rang to complain about it. It was exactly the one she chose but she decided that the colour did not go with the rest of her kitchen and demanded an exchange for the other colour choice. Well why should we? Its her fault. The company should not lose out just because she changed her mind / made a mistake. On this particular occasion she was offered a partial discount on the other product but she would have to pay to have the old one removed and then pay full delivery on the new one. She didnt take this so formally complained to the area manager. She was told nothing could be done at which point she decided to accept the original offer and was told that its too late (this was a good month after). In the end nothing came of it, and because she decided to kick up a fuss she lost out.

But like someone else said if customers are polite and couritous then certain rules can be bent, slightly. I remember serving a dear old man who had knocked his brand new iron (a few hours old) off the table and smashed it. He explained that he knew we probably couldnt do anything but he thought he would confirm by asking us. Well we exchanged it and put on the form that it came in the box damaged. The man was extremely gratefull and left with a smile on his face.

So what can we learn....

1. Always be polite to staff as they can slightly twist rules to help you, if your nice.
2. Ask about the returns policy on a product before you buy it (make sure you get the specific returns policy for that product, which can be found on the computer system. Like a catalogue?). This way you cant say its unfair that they have to send it away for repair if you already knew that.
3. Make sure you really want an item before buying it