what's in it for Yodel?

custardy

gwapenut wrote: »

Thanks Delivery Driver. I don't mind late deliveries so much, but what I and many others object to are the fabricated delivery histories that seem to be made up, sometimes for 4 days in a row, rather than a more honest "delivery not attempted".

when the IT systems are designed its with an ideal scenario situation
they don't design a !!!! up mode
so if they fail delivery they need to 'close' the tracking
the option they will have is delivery attempted

Delivery_Driver

gwapenut wrote: »

Thanks Delivery Driver. I don't mind late deliveries so much, but what I and many others object to are the fabricated delivery histories that seem to be made up, sometimes for 4 days in a row, rather than a more honest "delivery not attempted".

Managers are under pressure not to have excessive failed deliveries ie not attempted(attempted but customer out is not deemed a failure).This pressure is then placed on drivers, some of who will key in the wrong information when they run out of time.Its wrong and much better for all concerned if the correct info was inputted without repercussions for those doing it and their managers.

Stephb1986_2

Before you start calling delivery drivers you should think about what their job entails I can tell you as my brother is a delivery driver for Yodel, He starts at 5am and most nights isn't home till gone 9:30pm delivering your parcels. They are underpaid overworked and also driving vans that aren't really that safe to drive.

So when your finished calling them while your sat their comfy in your arm chair think of the poor !!!!!! delivering your parcels!

gwapenut

From the sounds of it, it is the Yodel management system that is to blame rather than the drivers - we have heard of the recent cutbacks - as you say, underpaid and overworked - and from what DD says it sounds like there is management pressure for "blameless" information to be recorded in the delivery log.

marywooyeah

Stephb1986 wrote: »

Before you start calling delivery drivers you should think about what their job entails I can tell you as my brother is a delivery driver for Yodel, He starts at 5am and most nights isn't home till gone 9:30pm delivering your parcels. They are underpaid overworked and also driving vans that aren't really that safe to drive.

So when your finished calling them while your sat their comfy in your arm chair think of the poor !!!!!! delivering your parcels!

or not delivering them by the sounds of it.

on the flipside I've had a lot of issues with yodel not collecting parcels recently - had to rearrange a whopping 6 times and when they finally came they left one of the packages here so I've now got to rearrange that too.

custardy

Stephb1986 wrote: »

Before you start calling delivery drivers you should think about what their job entails I can tell you as my brother is a delivery driver for Yodel, He starts at 5am and most nights isn't home till gone 9:30pm delivering your parcels. They are underpaid overworked and also driving vans that aren't really that safe to drive.

So when your finished calling them while your sat their comfy in your arm chair think of the poor !!!!!! delivering your parcels!

yup. when we get Yodel deliveries its around 7.30/8pm
items show as loaded around 7.30am

frankyboy123

Before you start calling delivery drivers you should think about what their job entails...

I see this argument a lot, usually from employees of Yodel (or those linked to them). Yodel set the prices and the workload. If they cannot do the work for the money that they ask for then perhaps they should look into this. Until then, I pay what they request for a service that they promise. They take my money (and plenty of other peoples) and keep breaking their side of the agreement - and I should feel sorry for them? I don't think so.
If the drivers are having such trouble keeping up with the work load then STOP lying on the tracking system and perhaps the management will see that parcels cannot be delivered in the times specified. If they keep falsifying the delivery reports then they cannot argue that they aren't given enough time to make all the deliveries because the logs say otherwise.
Another classic bit of spin they like to use is 'the company as a whole deliver 200 million parcels a year and only 0.1% of them result in a complaint'. That is still 200,000 complaints a year! Is that acceptable for a company of any size? No. And this is just the officially recorded complaints.

Changing your name from HDNL (Home Delivery Network Ltd) to Yodel, purchasing other courier companies like DHL UK Domestic, or starting subsidiary companies like Collect+ does not allow you to escape your appalling track record and bad press.
For an interesting read, check out hdnl.wordpress.com